Trilingual Customer Service Associate - LATAM

7456-Johnson & Johnson MedTech Colombia S.A.S. Legal Entity; Bogotá ciudad; Presencial; COP 28.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

Johnson & Johnson MedTech Colombia S.A.S. invites applications for a Trilingual Customer Service Advocate located in Bogotá. The role focuses on resolving global client inquiries in Portuguese, English, and Spanish across multiple channels and documenting every case in the Case Management system.

The ideal candidate has a Bachelor’s degree, customer service experience, and fluency in Spanish (advanced), English (intermediate), and Portuguese (advanced). On-site availability in Bogotá is required.

Formación

• Bachelor’s degree
• Customer service experience
• Proficiency in 3 languages: Spanish (advanced), English (intermediate), Portuguese (advanced)
• Demonstrates customer orientation and excellent customer service skills
• Strong written and verbal communication with internal/external communications
• Excellent telephone manner with clear, concise communication
• On-site in Bogotá at least 3 days per week

Responsabilidades

• Handle inbound inquiries via multiple channels (phone, email, fax, web-form, chat) and clarify needs
• Document all cases in Case Management system
• Escalate complex transactions or contact with third parties when needed
• Encourage use of self-service options and supported systems to drive quick resolution
• Educate customers about Global Services available and navigate HR services processes

Conocimientos

Customer service experience

Spanish (advanced)

English (intermediate)

Portuguese (advanced)

Educación

Bachelor's degree

Herramientas

Salesforce

Descripción del empleo

Johnson & Johnson MedTech Colombia S.A.S. invites applications for a Trilingual Customer Service Advocate located in Bogotá. The role focuses on resolving global client inquiries in Portuguese, English, and Spanish across multiple channels and documenting every case in the Case Management system.

The ideal candidate has a Bachelor’s degree, customer service experience, and fluency in Spanish (advanced), English (intermediate), and Portuguese (advanced). On-site availability in Bogotá is required.