Global Customer Service Operations Analyst

Johnson & Johnson MedTech; Bogotá; Presencial; COP 134.701.731 - 173.187.940; Jornada completa

Descripción de la vacante

Johnson & Johnson in Bogota, Colombia, seeks an Analyst in Customer Service Operations to support DePuy Synthes’ supply chain by ensuring timely, accurate order-to-delivery for customers across OUS markets. You will help deliver high-quality customer experiences while supporting inventory visibility and process improvements.

The role offers exposure to cross-functional teams, ERP/order management systems, and international operations, with a focus on quality and customer satisfaction.

Formación

• Bachelor’s degree required, preferably in Business Administration, Supply Chain, Logistics, Operations, or a related field
• Experience in customer service, supply chain, or operations support preferred
• Proficiency with Microsoft Office tools (Excel, Outlook, Word)

Responsabilidades

• Support end-to-end customer service operations: order entry, validation, delivery coordination, issue resolution
• Monitor order status and inventory to ensure on-time, in-full delivery
• Collaborate with cross-functional teams to align operations
• Ensure data accuracy in ERP/order management systems
• Analyze service metrics to drive improvements

Conocimientos

Customer service

Order management

Cross-functional collaboration

Attention to detail

English proficiency

Educación

Bachelor's degree

Herramientas

Excel

Outlook

Word

SAP

Descripción del empleo

Johnson & Johnson in Bogota, Colombia, seeks an Analyst in Customer Service Operations to support DePuy Synthes’ supply chain by ensuring timely, accurate order-to-delivery for customers across OUS markets. You will help deliver high-quality customer experiences while supporting inventory visibility and process improvements.

The role offers exposure to cross-functional teams, ERP/order management systems, and international operations, with a focus on quality and customer satisfaction.