LATAM Accounts Receivable & Collections Lead

Galderma; Colombia; On-site; MXN 1,292,000 - 2,031,000; Full time

Job summary

Galderma is seeking an Accounts Receivable Coordinator to lead strategic and operational AR management across LATAM, focusing on cash collection, aging improvement, and risk oversight. The role collaborates with Commercial, Customer Service and Finance to strengthen processes and controls for healthier working capital.

The position drives collection strategies, negotiates with customers, and implements governance to optimize Order-to-Cash performance while supporting regional initiatives.

Responsibilities

• Manage Accounts Receivable portfolio to ensure timely collection.
• Develop collection strategies based on customer segmentation, risk profile, and aging status.
• Lead recovery plans for high-risk and significantly overdue accounts.
• Conduct payment negotiations with customers and establish action plans to resolve delinquent balances.
• Escalate critical collection risks and recommend corrective actions.
• Analyze customer creditworthiness and recommend appropriate credit limits and payment terms.
• Monitor customer payment behavior and identify potential credit risks.
• Recommend account blocking, release, and credit adjustments based on financial analysis and risk assessment.
• Review and strengthen Credit & Collections policies, procedures, and internal controls.
• Identify root causes of collection issues and implement corrective and preventive actions.
• Lead initiatives to improve the Order-to-Cash process and overall collections effectiveness.
• Ensure compliance with corporate policies, audit requirements, and internal control standards.
• Prepare and present regular reports on AR aging, DSO, Overdue Portfolio Performance, Collections forecasts, High-Risk customer exposure, Claims, deductions and disputes.
• Provide actionable insights and recommendations to Finance leadership.
• Monitor collection KPIs and communicate progress against targets.
• Partner closely with sales, customer service and finance to resolve disputes and accelerate cash collection.
• Promote financial discipline and accountability regarding customer payment performance.
• Support regional and local initiatives to Working Capital and Order-to-Cash optimization.

Job description

Galderma is seeking an Accounts Receivable Coordinator to lead strategic and operational AR management across LATAM, focusing on cash collection, aging improvement, and risk oversight. The role collaborates with Commercial, Customer Service and Finance to strengthen processes and controls for healthier working capital.

The position drives collection strategies, negotiates with customers, and implements governance to optimize Order-to-Cash performance while supporting regional initiatives.