Invoicing & Receivables Coordinator

Galderma; Colombia; On-site; MXN 1,292,000 - 2,031,000; Full time

Job summary

Galderma is seeking an Accounts Receivable Coordinator to lead strategic and operational AR management across LATAM, focusing on cash collection, aging improvement, and risk oversight. The role collaborates with Commercial, Customer Service and Finance to strengthen processes and controls for healthier working capital.

The position drives collection strategies, negotiates with customers, and implements governance to optimize Order-to-Cash performance while supporting regional initiatives.

Responsibilities

• Manage Accounts Receivable portfolio to ensure timely collection.
• Develop collection strategies based on customer segmentation, risk profile, and aging status.
• Lead recovery plans for high-risk and significantly overdue accounts.
• Conduct payment negotiations with customers and establish action plans to resolve delinquent balances.
• Escalate critical collection risks and recommend corrective actions.
• Analyze customer creditworthiness and recommend appropriate credit limits and payment terms.
• Monitor customer payment behavior and identify potential credit risks.
• Recommend account blocking, release, and credit adjustments based on financial analysis and risk assessment.
• Review and strengthen Credit & Collections policies, procedures, and internal controls.
• Identify root causes of collection issues and implement corrective and preventive actions.
• Lead initiatives to improve the Order-to-Cash process and overall collections effectiveness.
• Ensure compliance with corporate policies, audit requirements, and internal control standards.
• Prepare and present regular reports on AR aging, DSO, Overdue Portfolio Performance, Collections forecasts, High-Risk customer exposure, Claims, deductions and disputes.
• Provide actionable insights and recommendations to Finance leadership.
• Monitor collection KPIs and communicate progress against targets.
• Partner closely with sales, customer service and finance to resolve disputes and accelerate cash collection.
• Promote financial discipline and accountability regarding customer payment performance.
• Support regional and local initiatives to Working Capital and Order-to-Cash optimization.

Job description

The Accounts Receivable Coordinator will be responsible for leading both the strategic and operational management of Accounts Receivable in Colombia and other LATAM countries. The role will focus on improving cash collection performance, reducing overdue receivables, strengthening credit and collection policies, and implementing sustainable processes and controls to mitigate credit risk and optimize working capital.

This position will play a key role in transforming the Credit & Collections function by developing collection strategies, driving accountability across stakeholders, and partnering closely with Commercial, Customer Service, and Finance teams to improve collection efficiency and portfolio health.

CREDIT & COLLECTIONS MANAGEMENT

1. Manage the Accounts Receivable portfolio to ensure timely and effective collection of outstanding balances.

2. Develop and implement collection strategies based on customer segmentation, risk profile, and aging status.

3. Lead recovery plans for high-risk and significantly overdue accounts.

4. Conduct payment negotiations with customers and establish action plans to resolve delinquent balances.

5. Escalate critical collection risks and recommend corrective actions.

CREDIT RISK MANAGEMENT

• Analyze customer creditworthiness and recommend appropriate credit limits and payment terms.
• Participate in the development, review, and continuous improvement of credit policies.
• Monitor customer payment behavior and identify potential credit risks.
• Recommend account blocking, release, and credit adjustments based on financial analysis and risk assessment.

PROCESS IMPROVEMENT & GOVERNANCE

• Review and strengthen Credit & Collections policies, procedures, and internal controls.
• Identify root causes of collection issues and implement corrective and preventive actions.
• Lead initiatives to improve the Order-to-Cash process and overall collections effectiveness.
• Ensure compliance with corporate policies, audit requirements, and internal control standards.

REPORTING & ANALYTICS

• Prepare and present regular reports on: Accounts Receivable aging, Days Sales Outstanding (DSO), Overdue Portfolio Performance, Collections forecasts, High-Risk customer exposure, Claims, deductions and disputes.
• Provide actionable insights and recommendations to Finance leadership.
• Monitor collection KPIs and communicate progress against targets.

CROSS-FUNCTIONAL COLLABORATION

• Partner closely with sales, customer service and finance to resolve disputes and accelerate cash collection.
• Promote financial discipline and accountability regarding customer payment performance.
• Support regional and local initiatives to Working Capital and Order-to-Cash optimization.