L1 Analyst

Appgate; Bogotá; On-site; COP 36,000,000 - 52,000,000; Full time

Benefits offered by this job

Extensive Health Insurance Coverage

Fitness Allowance

Remote Work Stipend

Access to an E-Learning Platform

Job summary

Appgate in Bogotá seeks a curious L1 Analyst to join the GFC operations team. You will handle the first line of defense, investigate cybersecurity events, and communicate effectively with clients.

Responsibilities include proactive threat analysis, incident escalation, thorough documentation, and continuous improvement of monitoring tools, while collaborating with local staff and mentoring junior analysts.

Qualifications

• Student or graduate in systems/telecoms engineering or similar.
• At least 1 year in SOC, Help Desk, or similar operations roles.
• Intermediate English (B1+ or B2), spoken and written.
• Strong curiosity and proactive mindset.

Responsibilities

• First Responder for security events via tickets, email, and phone.
• Proactive threat analysis and monitoring using procedures and investigations.
• Incident response with escalation to Level 2 when needed.
• Suggest improvements and test new monitoring tools.
• Meticulously document actions in incident management and policies.
• Collaborate with local/team and coach junior analysts.

Skills

Windows OS

Linux OS

Analytical thinking

Education

Systems Engineering

Telecommunications

Electronics

Mechatronics

Tools

HTML basics

Web fundamentals

Job description

About the Position

We are looking for a highly curious and proactive L1 Analyst to join our GFC operations team. In this role, you will take on the first line of defense with an analytical approach, handling the investigation and mitigation of cybersecurity events for our clients.

We value curiosity above all. We are looking for someone who doesn't just see an alert and pass it on, but who asks "why?", digs deeper into data, investigates anomalies, and actively proposes new ideas and tools to improve our processes.

Key Responsibilities

• First Responder: Act as the initial point of contact for security events received via tickets, email, and telephone, ensuring elite communication with clients.
• Proactive Threat analysis & Monitoring: Perform continuous monitoring, proactive searches, threat analysis, and vulnerability assessments using both documented procedures and your own investigative instinct.
• Incident Response & Escalation: Solve technical problems independently. When necessary, accurately escalation complex issues to Level 2 analysts and Team Leaders.
• Continuous Improvement: Actively participate and propose ideas in investigations focused on key information gathering. Explore and test new monitoring and remediation tools.
• Documentation & Best Practices: Meticulously document all actions taken within incident management. Recommend improvements to GFC processes, procedures, and security policies of the area.
• Team Collaboration: Collaborate with local team members, external staff, and participate in the training of junior analysts and interns.

Requirements

• Education: Student or Graduate in Systems Engineering, Telecommunications, Electronics, Mechatronics, or similar.
• Experience: At least 1 year of experience in operations environments (SOC, Help Desk, or similar roles).
• Technical Knowledge:
  • Solid understanding of Windows and Linux Operating Systems.
  • Basic knowledge of HTML and web fundamentals.
• Language: Intermediate English level (B1+ or B2, spoken and written).
• Soft Skills (The Core of our Team):
  • Natural Curiosity: A passion for investigative work, asking the right questions, and going beyond the surface of an alert.
  • Innovation & Proactivity: Innovation is part of our organizational values; we want someone who brings ideas.
  • Effective communication, problem-solving skills, and adaptability to change.

Benefits

• Extensive Health Insurance Coverage for the Employee and Their Family
• Fitness Allowance
• Remote Work Stipend
• Access to an E-Learning Platform