L1 Analyst

AppGate Cybersecurity, Inc.; Bogotá; Remote; COP 24,000,000 - 34,000,000; Full time

Benefits offered by this job

Extensive Health Insurance Coverage

Fitness Allowance

Remote Work Stipend

Access to an E-Learning Platform

Job summary

AppGate Cybersecurity, Inc. is seeking an L1 Analyst to join our GFC operations team. You will be the first line of defense, investigating cybersecurity events with curiosity and proactive problem solving.

The role emphasizes thorough data analysis, collaboration with teammates, and ongoing process improvement. You will handle alerts from tickets, email, and calls, perform threat monitoring, and escalate complex issues when needed.

Qualifications

• 1 year of experience in operations environments (SOC, Help Desk, or similar).
• Solid understanding of Windows and Linux Operating Systems.
• Basic knowledge of HTML and web fundamentals.

Responsibilities

• First Responder: act as the initial point of contact for security events via tickets, email and phone.
• Proactive Threat analysis & Monitoring: continuous monitoring, threat analysis, and vulnerability assessments.
• Incident Response & Escalation: resolve issues, escalate complex problems to Level 2 and Team Leaders.
• Continuous Improvement: participate in investigations and test new monitoring and remediation tools.
• Documentation & Best Practices: document actions taken within incident management and propose improvements to processes.
• Team Collaboration: work with local and external staff and train junior analysts and interns.

Skills

Windows

Linux

HTML basics

English (B1+/B2)

Education

Systems Engineering / Telecom / Electronics / Mechatronics, or similar

Job description

ABOUT THE POSITION

We are looking for a highly curious and proactive L1 Analyst to join our GFC operations team. In this role, you will take on the first line of defense with an analytical approach, handling the investigation and mitigation of cybersecurity events for our clients.

We value curiosity above all. We are looking for someone who doesn’t just see an alert and pass it on, but who asks "why?", digs deeper into data, investigates anomalies, and actively proposes new ideas and tools to improve our processes.

KEY RESPONSIBILITIES

• First Responder: Act as the initial point of contact for security events received via tickets, email, and telephone, ensuring elite communication with clients.
• Proactive Threat analysis & Monitoring: Perform continuous monitoring, proactive searches, threat analysis, and vulnerability assessments using both documented procedures and your own investigative instinct.
• Incident Response & Escalation: Solve technical problems independently. When necessary, accurately escalated complex issues to Level 2 analysts and Team Leaders.
• Continuous Improvement: Actively participate and propose ideas in investigations focused on key information gathering. Explore and test new monitoring and remediation tools.
• Documentation & Best Practices: Meticulously document all actions taken within incident management. Recommend improvements to GFC processes, procedures, and security policies of the area.
• Team Collaboration: Collaborate with local team members, external staff, and participate in the training of junior analysts and interns.

WHAT WE ARE LOOKING FOR (REQUIREMENTS)

• Education: Student or Graduate in Systems Engineering, Telecommunications, Electronics, Mechatronics, or similar.
• Experience: At least 1 year of experience in operations environments (SOC, Help Desk, or similar roles).
• Technical Knowledge:
  • Solid understanding of Windows and Linux Operating Systems.
  • Basic knowledge of HTML and web fundamentals.
• Language: Intermediate English level (B1+ or B2, spoken and written).
• Soft Skills (The Core of our Team):
  • Natural Curiosity: A passion for investigative work, asking the right questions, and going beyond the surface of an alert.
  • Innovation & Proactivity: Innovation is part of our organizational values; we want someone who brings ideas.
  • Effective communication, problem-solving skills, and adaptability to change.

Extensive Health Insurance Coverage for the Employee and Their Family

Fitness Allowance

Remote Work Stipend

Access to an E-Learning Platform