Key Account Coordinator - Weekend Coverage

Charger-Logistics-Inc; Puerto Bogotá; On-site; COP 60,693,000 - 78,034,000; Full time

Job summary

Charger Logistics is seeking a Weekend Customer Service Representative to monitor shipments, communicate with customers and drivers, and coordinate weekend operations. The role focuses on proactive problem resolution to support efficient transportation and exceptional service.

Ideal candidates have 2+ years of sales/account management experience in transportation/logistics, recent college degree, and strong communication skills.

Qualifications

• 2+ years in sales and account management in transportation/logistics.
• Recent college degree.
• Strong knowledge of the trucking industry.

Responsibilities

• Monitor and track active shipments during weekend hours with real-time visibility.
• Communicate shipment status with customers, drivers, and internal teams.
• Update customer portals and shipment records with accurate information.
• Coordinate pickup and delivery appointments.
• Handle customer inquiries and provide timely solutions.
• Prepare and distribute overnight reports to daytime operations.
• Maintain accurate documentation and collaborate with customers, carriers, and internal stakeholders.

Skills

Sales

Account management

Customer service

Transportation

Logistics

Communication

Education

Bachelor's degree

Job description

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.
Work Schedule: Friday to Monday 8:00AM - 4:00PM CST

We´re looking for a Weekend Customer Service Representative who is responsible for weekend shipment monitoring, customer communication, track and trace activities, exception management, appointment coordination, operational reporting, and proactive problem resolution to ensure efficient transportation operations and exceptional customer service.

• Monitor and track active shipments throughout weekend hours, maintaining real-time visibility and service performance.
• Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues.
• Update customer portals, systems, and shipment records with accurate and timely information.
• Coordinate pickup and delivery appointments and ensure customer requirements are met.
• Identify, escal ...
• Handle customer inquiries and complaints, providing timely solutions and follow-up.
• Prepare and distribute overnight reports, ensuring all critical updates and exceptions are communicated to the daytime operations team.
• Maintain accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders.

• 2+ years of sales and account management experience in transportation and logistics field is preferred
• Recent college or university
• Strong knowledge and understanding of the trucking industry.
• Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills
• Ability to function independently with little or no supervision as well as function in a team environment

• Professional growth career
• Competitive pay package

In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.

We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you’ll be given support and room to develop your own strategies. If this sounds like what you’re looking for, then we might be the place for you.

We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge