Key Account Coordinator - Weekend Coverage

Charger Logistics Inc.; Bogotá ciudad; Presencial; COP 33.480.000 - 55.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay package

Descripción de la vacante

Charger Logistics Inc. is seeking a Weekend Customer Service Representative to monitor shipments and provide proactive support during weekend hours in a fast-paced logistics environment.

You will handle track and trace, coordinate appointments, manage exceptions, and ensure accurate information is shared with customers and internal teams to maintain service excellence. Required: 2+ years in sales or account management within transportation/logistics, strong communication, and the ability to work

Formación

• 2+ years of sales and account management experience in transportation and logistics field is preferred.
• Strong verbal, written, and presentation skills.

Responsabilidades

• Monitor and track active shipments during weekend hours.
• Communicate with customers, drivers, and internal teams regarding shipment status and issues.
• Update customer portals and shipment records with accurate information.
• Coordinate pickup and delivery appointments and ensure customer requirements are met.
• Identify and resolve service disruptions and exceptions.
• Handle customer inquiries and complaints with timely solutions.
• Prepare and distribute overnight reports to daytime operations.

Conocimientos

Sales and account management

Customer service

Communication skills

Educación

College degree

Descripción del empleo

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.

Work Schedule: Friday to Monday 8:00AM - 4:00PM CST

We´re looking for a Weekend Customer Service Representative who is responsible for weekend shipment monitoring, customer communication, track and trace activities, exception management, appointment coordination, operational reporting, and proactive problem resolution to ensure efficient transportation operations and exceptional customer service.

Responsibilities:

• Monitor and track active shipments throughout weekend hours, maintaining real-time visibility and service performance.


• Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues.


• Update customer portals, systems, and shipment records with accurate and timely information.


• Coordinate pickup and delivery appointments and ensure customer requirements are met.


• Identify, elevate, and resolve service disruptions, delays, load recoveries, and other operational exceptions.


• Handle customer inquiries and complaints, providing timely solutions and follow-up.


• Prepare and distribute overnight reports, ensuring all critical updates and exceptions are communicated to the daytime operations team.


• Maintain accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders.

Requirements

• 2+ years of sales and account management experience in transportation and logistics field is preferred


• Recent college or university


• Strong knowledge and understanding of the trucking industry.


• Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills


• Ability to function independently with little or no supervision as well as function in a team environment


• Professional growth career


• Competitive pay package

In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.

We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you’ll be given support and room to develop your own strategies. If this sounds like what you’re looking for, then we might be the place for you.

We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge