Logistics Account Specialist - Afternoon shift

Charger Logistics Inc.; Bogotá; Presencial; COP 24.000.000 - 36.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional growth career

Competitive pay package

Descripción de la vacante

Charger Logistics Inc. is seeking a Weekend Dispatcher to join our dynamic Dispatch team. The role focuses on weekend shipment monitoring, proactive problem resolution, and ongoing customer communication to ensure smooth transportation operations.

The position involves coordinating appointments, tracking deliveries, and delivering excellent service in a fast-paced environment. Ideal candidates have 2+ years in sales and account management within transportation and logistics, strong communication

Formación

• 2+ years of sales and account management experience in transportation and logistics.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to understand business processes and implement practical solutions.

Responsabilidades

• Monitor and track shipments during afternoon hours with real-time visibility.
• Communicate status updates to customers, drivers, and internal teams.
• Update portals and shipment records with accurate information.
• Coordinate pickup and delivery appointments to meet customer requirements.
• Identify and resolve disruptions, delays, and exceptions.
• Handle customer inquiries and complaints with timely solutions and follow-up.
• Prepare and distribute overnight reports to operations teams.
• Maintain documentation and collaborate with customers, carriers, and internal stakeholders.

Conocimientos

Account management

Logistics knowledge

Customer communication

Negotiation

Descripción del empleo

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are looking for dynamic individuals with a passion for helping people to join our fast-paced Dispatch team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.

Work Schedule:

Afternoon shift: Monday to Friday - 1pm - 9pm CST

We´re looking for a Weekend Dispatcher who is responsible for weekend shipment monitoring, customer communication, track and trace activities, exception management, appointment coordination, operational reporting, and proactive problem resolution to ensure efficient transportation operations and exceptional customer service.

Responsibilities:

• Monitor and track active shipments throughout afternoon hours, maintaining real-time visibility and service performance.
• Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues.
• Update customer portals, systems, and shipment records with accurate and timely information.
• Coordinate pickup and delivery appointments and ensure customer requirements are met.
• Identify, elevate, and resolve service disruptions, delays, load recoveries, and other operational exceptions.
• Handle customer inquiries and complaints, providing timely solutions and follow-up.
• Prepare and distribute overnight reports, ensuring all critical updates and exceptions are communicated to the overnight and daytime operations team.
• Maintain accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders.

Requirements:

• 2+ years of sales and account management experience in transportation and logistics field is preferred.
• Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them.
• Strong knowledge and understanding of land transportation.
• Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills.
• Strong negotiation skills with proven closing ability.
• Ability to function independently with little or no supervision as well as function in a team environment.

Benefits:

• Professional growth career
• Competitive pay package

In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.

We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you'll be given support and room to develop your own strategies. If this sounds like what you're looking for, then we might be the place for you.

We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge