Junior Client Executive (POR)

Kaplan; Bogotá; Presencial; COP 27.900.000 - 39.060.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

15 days’ vacation

Descripción de la vacante

Kaplan International Languages is seeking a Junior Client Executive fluent in Spanish and English to grow business with Latin American agents. You will work with Kaplan language schools and study abroad agents, managing bookings, referrals, and customer support.

Ideal candidates have 2–5 years of related experience, strong communication skills, and a passion for expanding international education opportunities. This role is based in Bogotá, Colombia.

Formación

• 2–5 years related experience.
• Hungry for new deals and opportunities to drive growth.
• Able to multi-task and work under tight deadlines.
• Comfortable working with English and Spanish speakers.

Responsabilidades

• Assist in administrative processes and maintain policies and referrals.
• Handle administrative requests from Account and Regional managers.
• Systematically manage agent bookings in Spanish and English.
• Build relationships with agents and our customer services team.
• Utilize Salesforce and internal systems to manage bookings and referrals.
• Address challenges, resolve complaints, and provide ongoing support.
• Meet and exceed KPIs and manage the sales pipeline.
• Prepare quotes and develop relationships with partners.
• Support the Account and Regional Manager for the region.
• Demonstrate knowledge of Kaplan International products.

Conocimientos

Bilingual English

Sales experience

Customer service

Communication skills

Educación

Bachelor’s degree or equivalent

Herramientas

Salesforce

Descripción del empleo

Job Title

Junior Client Executive (POR)

Job Description

Kaplan International is looking for an ambitious Client Executive (native Spanish speaker with fluent English) who has a keen interest in international education and cultural exchange. The ideal candidate will have experience working with study abroad agencies and Kaplan language schools, as well as a general familiarity with the language travel industry. You will have the opportunity to develop and grow business with agents in Latin America who are sending students to study English, and other languages abroad.

Responsibilities

• Assist in administrative process,update and maintainpolicies and procedures, referrals,payments, database
• Handle administrative requests and queries fromAccount andRegionalmanagers
• Systematically and proactively managing agent bookings, both telephone and email communication in Spanish and English
• Buildingand maintainingstrong relationshipswithagentsand our customer services team
• UtilizingSalesforce CRM Systemas well as various internal systemsand databases to manage bookingsand groups referrals
• Dealingeffectively with challenges, resolving complaints,escalating issues to the relevant line managersand providingongoing customer support
• Managing cancellations & postponements
• To meet and exceed our Key Performance Indicators (KPIs)
• Manage sales pipeline to achieve team sales targets and drive results
• Prepare and provide quotes developing relationships of both new and existing partners
• SupportingtheAccountandRegionalManager for the region
• Demonstratingan excellent knowledge of Kaplan International products

Requirements

• Requires 2-5 years related experience
• A true hunter, hungry for new deals and opportunities to drive growth either directly or towards team targets
• Be comfortable working totight deadlines while managing competing priorities
• Bilingual proficiency in English
• Exceptional interpersonal and communication skills
• Ability to multi-task, prioritize and manage time effectively
• Ability to work under pressure and hard when required, and through customer objections
• Competent computer skills
• Bachelor’s degree or equivalent

Compensation and Benefits

• Competitive salary
• We offer an induction, on-going coaching and training in Salesforce and other systems, Opportunities for career progression include positions as customer service or within our direct and agent sales teams
• 15 days’ vacation

About Us

Kaplan International Languages (www.kaplaninternational.com), a division of Kaplan Inc. (a subsidiary of Graham Holdings Company), is an exciting company in the world of international education. With 44 language schools in the UK, Ireland, USA, Canada, Australia, New Zealand, France, and Germany, we are a leading provider of English language courses and other study abroad programs for students from more than 160 countries around the world.

Location

Bogotá, COL

Employee Type

Employee

Job Functional Area

Sales

Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.