Junior Apple IT Support Tech - Mac OS & Google Workspace

Empresaconfidencial; Bogotá; On-site; COP 22,320,000 - 39,060,000; Full time

Job summary

Empresaconfidencial in Bogotá is seeking a Jr. IT Support Technician/Apple Technical Specialist with expertise in Macintosh OS, Apple hardware and Google Workspace.

This full-time on-site role requires 2 years’ experience and a passion for customer service. You will support multiple employee locations, troubleshoot issues, and maintain hardware and software across Apple ecosystems, Google Workspace, JAMF Pro, Salesforce and Microsoft Office.

Qualifications

• 2 years of experience
• Experience as Apple Technician in Mac center stores
• Proficiency in Macintosh OS and Apple Hardware, troubleshooting, and customer service
• Experience with Google Workspace, JAMF Pro, Salesforce, Microsoft Office
• Ability to conduct research into a wide range of computing issues as required
• Able to read and understand technical manuals
• Serving multi employee locations
• Familiar with general cloud software
• Experience in troubleshooting and resolving issues
• Ability to deliver outstanding customer service and demonstrate professionalism while maintaining composure in stressful situations

Skills

Macintosh OS

Apple Hardware

Google Workspace

JAMF Pro

SalesForce

Microsoft Office

Customer Service

Troubleshooting

Technical Manuals

Tools

JAMF Pro

SalesForce

Microsoft Office

Job description

Empresaconfidencial in Bogotá is seeking a Jr. IT Support Technician/Apple Technical Specialist with expertise in Macintosh OS, Apple hardware and Google Workspace.

This full-time on-site role requires 2 years’ experience and a passion for customer service. You will support multiple employee locations, troubleshoot issues, and maintain hardware and software across Apple ecosystems, Google Workspace, JAMF Pro, Salesforce and Microsoft Office.