IT Support Intern: Hands-on Training & Growth

Unisys; Medellín; On-site; COP 16,740,000 - 23,436,000; Full time

Job summary

Unisys in Medellín is seeking an entry-level IT support professional. You will gain experience in hardware and software installation, configuration and maintenance, and you will troubleshoot network, system or application issues for internal and external clients.

You will also learn to use troubleshooting tools and ticketing systems to manage requests, while assisting with server/network maintenance and cloud-based services.

Qualifications

• High School diploma or GED required.
• Generally, less than 1 year of experience in area of responsibility.

Responsibilities

• Assisting with hardware and software installation, configuration or maintenance.
• Troubleshooting network, system or application issues for internal or external clients.
• Learning to use troubleshooting tools and ticketing systems to manage support requests.
• Helping with server and network maintenance, including monitoring performance and security.
• Assisting with workstation setup, user account management and configuration.
• Learning about cloud-based services, virtualization and storage solutions.
• Helping with client inquiries, by phone, email or in person.
• Assisting with software demos, onboarding or training.
• Developing understanding of typical client needs, working with senior associates to deliver solutions.
• Working with allied teams to understand points of engagement and working methodologies.
• Learning to coordinate tasks within larger team settings and assisting with problem solving efforts.

Education

High School diploma or GED

Job description

Unisys in Medellín is seeking an entry-level IT support professional. You will gain experience in hardware and software installation, configuration and maintenance, and you will troubleshoot network, system or application issues for internal and external clients.

You will also learn to use troubleshooting tools and ticketing systems to manage requests, while assisting with server/network maintenance and cloud-based services.