Estudiante para Práctica - Medellin

Unisys; Medellín; On-site; COP 16,740,000 - 23,436,000; Full time

Job summary

Unisys in Medellín is seeking an entry-level IT support professional. You will gain experience in hardware and software installation, configuration and maintenance, and you will troubleshoot network, system or application issues for internal and external clients.

You will also learn to use troubleshooting tools and ticketing systems to manage requests, while assisting with server/network maintenance and cloud-based services.

Qualifications

• High School diploma or GED required.
• Generally, less than 1 year of experience in area of responsibility.

Responsibilities

• Assisting with hardware and software installation, configuration or maintenance.
• Troubleshooting network, system or application issues for internal or external clients.
• Learning to use troubleshooting tools and ticketing systems to manage support requests.
• Helping with server and network maintenance, including monitoring performance and security.
• Assisting with workstation setup, user account management and configuration.
• Learning about cloud-based services, virtualization and storage solutions.
• Helping with client inquiries, by phone, email or in person.
• Assisting with software demos, onboarding or training.
• Developing understanding of typical client needs, working with senior associates to deliver solutions.
• Working with allied teams to understand points of engagement and working methodologies.
• Learning to coordinate tasks within larger team settings and assisting with problem solving efforts.

Education

High School diploma or GED

Job description

What success looks like in this role:

• Develops knowledge and skills within a functional area or discipline.
• Serves in an entry-level role, receiving guidance and direction from a supervisor, manager or senior-level associate.
• May have basic accountability for routine assignments and task areas.
• Assignments involve a mix of learning and hands‑on experience.
• May serve in a rotational manner, moving from one functional area to another for developmental purposes.
• May serves in either a technical or non‑technical role, as described below. Additionally, may perform duties as described under the Intern / Student categories.

Technical Support and Troubleshooting

• Assisting with hardware and software installation, configuration or maintenance.
• Troubleshooting network, system or application issues for internal or external clients.
• Learning to use troubleshooting tools and ticketing systems to manage support requests.

IT Infrastructure Support

• Helping with server and network maintenance, including monitoring performance and security.
• Assisting with workstation setup, user account management and configuration.
• Learning about cloud‑based services, virtualization and storage solutions.

Client Engagement and Support

• Helping with client inquiries, by phone, email or in person.
• Assisting with software demos, onboarding or training.
• Developing understanding of typical client needs, working with senior associates to deliver solutions.

Cross‑functional Collaboration

• Working with allied teams to understand points of engagement and working methodologies.
• Learning to coordinate tasks within larger team settings and assisting with problem solving efforts.

You will be successful in this role if you have:

• High School diploma or GED required
• Generally, less than 1 years' experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here. Unisys is a global technology solutions company that powers breakthroughs for the worlds leading organizations. Our solutions - cloud, AI, digital workplace, logistics and enterprise computing - help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what's possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity