Agente De Soporte Tecnico / Bogotá

Unisys; Girardot; Presencial; COP 20 088 000 - 26 784 000; Tempo integral

Resumo da oferta

Unisys is seeking a frontline IT support specialist in Colombia to handle moderately complex incidents and service requests across hardware, software, networks, and user accounts. You will follow established guidelines and apply judgment from prior experience to resolve issues efficiently.

You will escalate complex problems to specialized resolver teams or vendors while supporting L1 staff with day-to-day questions, ensuring reliable service delivery for our clients.

Qualificações

• High School Diploma or GED required.
• Technical certification or Associate Degree may be required.
• 1-2 years' experience in area of responsibility.

Responsabilidades

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

Conhecimentos

Analytical skills

Problem solving

Customer service

Formação académica

High School Diploma or GED

Technical certification

Associate Degree

Descrição da oferta de emprego

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

You will be successful in this role if you have:

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 1-2years’ experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.