IT Service Delivery Lead

adidas; Bogotá; Presencial; COP 120.000.000 - 190.000.000; Jornada completa

Descripción de la vacante

adidas in Bogotá seeks an experienced IT Service Manager to lead IT service management, change management, and release activities. You will ensure SLA adherence and partner with business teams to deliver reliable IT services.

The role requires a four-year degree in IT or related field, at least 5 years in IT, and strong English communication. You will guide a team and collaborate across cultures within our global brand.

Formación

• Four-year college or university degree with focus on IT or related areas.
• Proficient spoken and written command of English.
• At least 5-years’ experience in IT.
• 2 years of experience in relevant area.
• 1 year of experience in team management.
• Understanding of different cultures.

Responsabilidades

• Investigates operational needs and opportunities, contributing to recommendations for improvements in processes and organization.
• Assists in defining acceptance tests for recommendations.
• Monitors service delivery performance metrics and liaises with managers and customers to ensure that SLAs are not breached without stakeholders being informed.
• Engages with project management to confirm products meet service acceptance criteria and standards.
• Gathers information to enable incident resolution and logs activities; may provide early life support and remediation measures.

Conocimientos

IT Service Management

Change Management

Release & Deployment

Team Leadership

Business Analysis

English Proficiency

Educación

Bachelor's degree in IT or related field

Descripción del empleo

adidas in Bogotá seeks an experienced IT Service Manager to lead IT service management, change management, and release activities. You will ensure SLA adherence and partner with business teams to deliver reliable IT services.

The role requires a four-year degree in IT or related field, at least 5 years in IT, and strong English communication. You will guide a team and collaborate across cultures within our global brand.