IT Service Delivery Manager

adidas; Colombia; Presencial; COP 90.000.000 - 140.000.000; Jornada completa

Descripción de la vacante

adidas is seeking an experienced IT Service Manager in Colombia to oversee service delivery, change management, and release activities. You will collaborate with Global IT and business functions to ensure SLAs are met and incidents are resolved efficiently.

Responsibilities include evaluating operational needs, defining tests, and coaching the team. A minimum of 5 years in IT with leadership experience is required; English proficiency is essential.

Formación

• Bachelor's degree or equivalent in Business Admin or IT.
• Proficient English communication.
• 5+ years IT experience.
• 2 years in a relevant area.
• 1 year leading a team.

Responsabilidades

• Investigates operational needs and opportunities, recommending improvements in processes and organization.
• Assists in defining acceptance tests for recommendations.
• Monitors service delivery performance against SLAs with stakeholders.
• Ensures products meet service acceptance criteria and standards.
• Feeds into change management processes and approvals.
• Develops and implements changes via change control procedures.
• Manages release and deployment activities and logs results.
• Provides early life support and user guidance where appropriate.
• Investigates problems and implements remedies and preventative measures.

Conocimientos

English proficiency

IT experience

Team management

Educación

Four-year college or university degree in Business Administration or IT or related areas

Descripción del empleo

adidas is seeking an experienced IT Service Manager in Colombia to oversee service delivery, change management, and release activities. You will collaborate with Global IT and business functions to ensure SLAs are met and incidents are resolved efficiently.

Responsibilities include evaluating operational needs, defining tests, and coaching the team. A minimum of 5 years in IT with leadership experience is required; English proficiency is essential.