IT Service Delivery Manager

FashionUnited Group; Bogotá ciudad; Presencial; COP 60.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

adidas Group is seeking an IT Service Management professional to oversee business analysis, change management, and release activities. The role emphasizes meeting SLAs, coordinating with managers, and guiding teams across projects to ensure quality service delivery.

The candidate should have a four-year degree in IT or business administration, strong English skills, and at least five years in IT with one year in team leadership. Global collaboration and cross-cultural awareness are valued.

Formación

• Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience
• Proficient spoken and written command of English
• At least 5-years’ experience in IT
• 2 years of experience in relevant area
• 1 year of experience in team management
• Understanding of different cultures

Responsabilidades

• Investigates operational needs and problems, and opportunities, contributing to improvements in processes and organization
• Assists in defining acceptance tests for recommendations
• Monitors service delivery performance metrics and liaises with managers and customers to ensure SLAs
• Engages with project management to confirm that products meet acceptance criteria
• Feeds into change management processes
• Develops, documents, and implements changes based on requests for change
• Uses tools and techniques for release and deployment activities
• May provide early life support and incident resolution support
• Maintains records and informs stakeholders of actions taken
• Involves in hiring decisions and team leadership to ensure effective workforce allocation

Conocimientos

IT service management

Business analysis

Team management

English communication

Educación

Four-year degree in IT or Business Administration

Descripción del empleo

adidas Group is seeking an IT Service Management professional to oversee business analysis, change management, and release activities. The role emphasizes meeting SLAs, coordinating with managers, and guiding teams across projects to ensure quality service delivery.

The candidate should have a four-year degree in IT or business administration, strong English skills, and at least five years in IT with one year in team leadership. Global collaboration and cross-cultural awareness are valued.