IT Service Consultant — MSP Implementations Lead

Kaseya Careers

Medellín

Presencial

COP 60.000.000 - 90.000.000

Jornada completa

Hace 4 días

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Descripción de la vacante

Kaseya is hiring a Service Consultant based in Medellin, Colombia to deliver successful consulting projects for internal and external customers, acting as a technical lead for implementations. You will engage with Project Management, Product Management and Support to ensure best-in-class service across IT Complete solutions and related products.

Ideal candidates have hands-on IT experience, MSP exposure, and a customer-focused attitude, thriving in a fast-paced environment while delivering

Formación

3+ years managing technology implementations.
1+ years MSP experience preferred.
Knowledge of CRM, ERP, PSA and RMM software.
Good knowledge of Windows OS and Active Directory.
Proficient Windows Server and patch management skills.
Experience with Routing, Switching, & Firewall/Edge technologies.
Working knowledge of Virtualization such as VMware.

Responsabilidades

Provide consulting and process integration services to new SMB partners using Kaseya IT Complete Suite.
Serve as the primary technical contact throughout the implementation process.
Manage multiple partner implementation projects with both high-level and detailed guidance.
Assess partner needs, explain product features, and provide deployment best practices.
Define product specifications for partners and end-users installations.
Respond to partner inquiries and escalate issues as needed.
Collaborate with Tech Support, Partner Success and Sales to improve partner experience.