Senior IT Security Professional Services Engineer

Kaspersky Lab; Bogotá ciudad; Híbrido; COP 80.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

Kaspersky Lab in Bogotá seeks a technical expert delivering onsite/remote professional services for enterprise clients, specializing in product deployment, configuration, and optimization. Acts as both a technical consultant and primary customer liaison during engagements.

You will document engagements, analyze requirements, design architecture, and build strong customer relationships while coordinating with Sales and Pre-sales teams. Fluent Spanish is mandatory; English is a plus.

Formación

• 5+ years of IT security implementation, configuration, upgrades, migrations, support and advisory services.
• Bachelor's degree in Information technology or related areas.
• Strong analytical, planning and soft skills.
• Strong experience in projects involving software implementation, configuration, migrations, upgrades, troubleshooting, risk and vulnerability assessment.
• Be able to communicate well in Spanish (mandatory), Portuguese (mandatory) and English (nice-to-have).
• Knowledge in IT and Cybersecurity frameworks/standards ISO 27001, NIST, ITIL, COBIT.
• Cybersecurity certifications like Security+, Cloud+, Linux LPI, Network+, CISSP, etc

Responsabilidades

• Perform deployments, configurations, upgrades and migrations of endpoint and non-endpoint security solutions on premise, cloud and hybrid environments.
• Document all aspects of the service engagement, including technical notes, time spent on projects and the status of the project via company systems.
• Analyze customer business requirements to create recommendations for hardware specifications as well as software settings in regards to Kaspersky applications.
• Communicate challenges to senior management that we may seek for a swift resolution either through additional Kaspersky resources.
• Participate in solution designs preparation for new or existing customers.
• Maintain close collaboration with colleagues from Sales and Pre-sales teams.
• Develop strong customer relationships to promote deeper involvement by our sales and services team.
• Troubleshooting endpoint and non-endpoint solutions at level 1 and level 2
• Collect, analyze and document risk and vulnerabilities for cybersecurity assessments
• Taking initiative on technical skills, self-learning and development towards obtaining Certifications.
• Conduct technical presentations in a natural language
• Meet and discuss with managers in order to understand their need and offer solutions and recommendations
• Design architecture according to customer needs
• Manage technical and non-technical aspects of professional services projects

Conocimientos

IT security

Risk assessment

Analytical skills

Communication

Educación

Bachelor's degree in Information technology

Herramientas

ISO 27001

NIST

ITIL

COBIT

Security+

Cloud+

Linux LPI

Network+

CISSP

Descripción del empleo

Kaspersky Lab in Bogotá seeks a technical expert delivering onsite/remote professional services for enterprise clients, specializing in product deployment, configuration, and optimization. Acts as both a technical consultant and primary customer liaison during engagements.

You will document engagements, analyze requirements, design architecture, and build strong customer relationships while coordinating with Sales and Pre-sales teams. Fluent Spanish is mandatory; English is a plus.