IT Operations Intern | Remote/Onsite in Bogotá

Sezzle; Bogotá; Híbrido; COP 28.436.000 - 34.060.000; Jornada completa

Descripción de la vacante

Sezzle is seeking a talented IT Operations Intern in Bogotá to assist the IT Operations team with daily support tasks, troubleshooting, and project initiatives. You will work on end-user issue resolution, inventory management, and IT process improvements in a fast-paced fintech environment.

The role suits a student or recent graduate pursuing a technical degree with a passion for IT operations. The position offers a dynamic learning path, exposure to real-world IT service delivery, and potential

Formación

• Pursuing or recently completed degree in CS/IT with IT Operations focus.
• Based in Bogotá; able to work remotely and onsite as required.
• Familiarity with macOS and Windows operating systems.
• Basic networking, device configuration, and troubleshooting.
• Exposure to cloud tools such as Google Workspace.
• Interest in IT ticketing systems, MDM platforms, and automation.
• Familiarity with Jira or similar ticketing system.
• Interest in pursuing certifications like CompTIA A+, Google IT Support, or JAMF 100.
• Experience using Claude or similar LLM tools is a plus.

Responsabilidades

• IT Service Desk: respond to and resolve tickets in Jira related to hardware, software, or access.
• Diagnose and fix end-user device issues on macOS and Windows.
• Device deployment: setup, imaging, and distribution of laptops and peripherals.
• Onboarding/Offboarding: provisioning accounts and access management.
• Inventory tracking: maintain asset records and audits.
• Documentation: update troubleshooting steps and workflows.
• Project assistance: support IT improvements and automation initiatives.
• Other duties as assigned.

Conocimientos

macOS

Windows

Networking

AI tools

Automation

Educación

Computer Science / IT degree

Herramientas

Jira

Google Workspace

MDM

Jamf

Descripción del empleo

Sezzle is seeking a talented IT Operations Intern in Bogotá to assist the IT Operations team with daily support tasks, troubleshooting, and project initiatives. You will work on end-user issue resolution, inventory management, and IT process improvements in a fast-paced fintech environment.

The role suits a student or recent graduate pursuing a technical degree with a passion for IT operations. The position offers a dynamic learning path, exposure to real-world IT service delivery, and potential