Interpreter Quality Lead: Coaching & Evaluation

Propio; Colombia; Remote; COP 18,000,000 - 30,000,000; Full time

Job summary

Propio is seeking an Interpreter Quality Specialist to protect the quality of interpreting and support interpreters in achieving higher performance. You will evaluate performance, provide actionable feedback, and help maintain our quality framework across accuracy, confidentiality, and role boundaries.

The role emphasizes strong judgment, attention to detail, and ownership in a fast-growing environment. You will collaborate with cross-functional teams to drive continuous improvements and

Qualifications

• Strong written and verbal communication skills.
• Excellent analytical skills and attention to detail.
• Ability to assess information objectively and apply established standards consistently.
• Ability to provide constructive feedback in a professional and supportive manner.
• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
• Sound judgment and discretion when handling sensitive interpreter, client, and quality information.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Adaptability and resilience in a fast-paced environment with evolving priorities.

Responsibilities

• Evaluate interpreter performance and provide feedback for growth.
• Lead quality assessment and coaching initiatives for interpreters.
• Review quality concerns and assist in investigations and resolutions.
• Monitor performance and document findings for reporting.
• Maintain and improve quality documentation and processes.

Skills

Strong written and verbalcommunication

Analytical skills

Attention to detail

Constructive feedback

Time management

Sound judgment

Independent yet collaborative

Adaptability

Job description

Propio is seeking an Interpreter Quality Specialist to protect the quality of interpreting and support interpreters in achieving higher performance. You will evaluate performance, provide actionable feedback, and help maintain our quality framework across accuracy, confidentiality, and role boundaries.

The role emphasizes strong judgment, attention to detail, and ownership in a fast-growing environment. You will collaborate with cross-functional teams to drive continuous improvements and