QA Analyst – Language Services Coach (OPI/VRI)

Kreato Global | BPO and Language Solutions; Colombia; Vor Ort; COP 24.000.000 - 48.000.000; Vollzeit

Zusammenfassung

Kreato Global | BPO & Language Solutions seeks a QA Analyst to monitor interpreter performance, ensure QA standards, and coach teams for continuous improvement. The role emphasizes evaluating OPI/VRI sessions and reporting quality trends.

The ideal candidate should have hands-on QA experience in a language services environment, strong analytical skills, and the ability to provide actionable feedback. This is a full-time position based in Colombia, requiring reliable high-speed internet.

Qualifikationen

• 2+ years of OPI/VRI interpretation experience.
• QA experience in a BPO or Language Services environment preferred.
• Strong attention to detail and analytical skills.
• Experience providing coaching and feedback.
• Wired high-speed internet (technical & workspace requirement).

Aufgaben

• Monitor recorded OPI/VRI interpretation sessions
• Evaluate interpreter performance using QA standards
• Provide coaching and performance feedback
• Identify quality trends and recommend improvements
• Ensure compliance with company and client standards
• Prepare QA reports and documentation
• Collaborate with Operations, HR, and Training teams

Kenntnisse

OPI/VRI experience

QA experience in BPO/Language Services

Attention to detail

Analytical skills

Coaching and feedback

Jobbeschreibung

Kreato Global | BPO & Language Solutions seeks a QA Analyst to monitor interpreter performance, ensure QA standards, and coach teams for continuous improvement. The role emphasizes evaluating OPI/VRI sessions and reporting quality trends.

The ideal candidate should have hands-on QA experience in a language services environment, strong analytical skills, and the ability to provide actionable feedback. This is a full-time position based in Colombia, requiring reliable high-speed internet.