Area Sea Logistics Process + Systems Manager (ZS-M)

Kuehne+Nagel; Bogotá; On-site; COP 60,000,000 - 90,000,000; Full time

Job summary

Kuehne+Nagel in Bogotá is seeking a professional to support daily Sea Logistics operations across Export, Import and Finance, helping teams follow standard processes. You will be the go-to person for system questions and drive improvements in forwarding processes while delivering training on updates.

With 2–5 years in Customer Service or operations and fluency in English, you will collaborate with cross-functional teams, monitor data quality, and contribute to regional and global Sea Logistics

Qualifications

• Experience in Sea Logistics operations (Import and/or Export).
• Good understanding of forwarding systems and processes.
• Experience participating in projects or system implementations.
• Ability to train others and explain processes in a clear way.
• Strong organization skills and attention to detail.
• Good communication skills and ability to work with different teams.
• Comfortable working with data, systems and process improvements.
• Ability to manage multiple tasks and work under pressure.
• Fluency in English (written and spoken).
• Around 2-5 years of experience in Customer Service or operations.

Responsibilities

• Support daily Sea Logistics operations by helping teams follow standard processes across Export, Import and Finance.
• Act as the go-to person for systems and process questions (BPA, BAM, SeaLOG).
• Identify gaps in processes and suggest improvements to make operations more efficient.
• Deliver training sessions and support users on system updates and process changes.
• Monitor data quality and work with teams to correct issues and improve performance.
• Support testing and rollout of new system releases and ensure users are properly trained.
• Contribute to reporting and help teams use data to improve results.
• Ensure compliance with internal quality and safety standards (QSHE).

Skills

Sea Logistics operations

English fluency

Project implementations

Train others

Data & process improvements

Communication skills

Multitask under pressure

Education

Degree in Logistics, Business or similar

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How You Create Impact

• Support daily Sea Logistics operations by helping teams follow standard processes across Export, Import and Finance.
• Act as the go-to person for systems and process questions (BPA, BAM, SeaLOG).
• Identify gaps in processes and suggest improvements to make operations more efficient.
• Deliver training sessions and support users on system updates and process changes.
• Monitor data quality and work with teams to correct issues and improve performance.
• Support testing and rollout of new system releases and ensure users are properly trained.
• Contribute to reporting and help teams use data to improve results.
• Ensure compliance with internal quality and safety standards (QSHE).

What We Would Like You To Bring

• Experience in Sea Logistics operations (Import and/or Export).
• Good understanding of forwarding systems and processes.
• Experience participating in projects or system implementations.
• Ability to train others and explain processes in a clear way.
• Strong organization skills and attention to detail.
• Good communication skills and ability to work with different teams.
• Comfortable working with data, systems and process improvements.
• Ability to manage multiple tasks and work under pressure.
• Fluency in English (written and spoken).
• Degree in Logistics, Business or similar (or equivalent experience).
• Around 2-5 years of experience in Customer Service or operations.

What's In It For You

• Opportunity to develop expertise in systems and process management.
• Exposure to regional and global projects within Sea Logistics.
• Collaboration with cross-functional and international teams.
• Career growth opportunities within OCC and Sea Logistics structure.
• A dynamic environment focused on continuous improvement and innovation.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.