Hybrid CX Data Analyst: Elevate Customer Journeys

Kaizen Gaming; Bogotá; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Onboarding buddy

Competitive pay and bonus

Private health insurance for you and a

Monthly meal allowance

360° feedback framework

Udemy training access

Family support

Descripción de la vacante

Kaizen Gaming is seeking an intermediate Customer Experience Analyst to expand the CX operations in Colombia. You will analyze data, map customer journeys, and translate feedback into actionable recommendations for product teams.

You will collaborate with UX/UI and cross-functional partners to drive customer-centric strategies and measurable improvements, while leveraging Excel, Tableau, and Power BI to present insights.

Formación

• Bachelor's degree or higher in a relevant field (Business/Marketing/Analytics/Psychology/Anthropology or similar).
• 3 years of experience in data analysis, customer experience, or related role.
• Experience in gambling industry is a plus.
• Proficiency with Excel and data visualization tools (Tableau/Power BI).
• Strong analytical skills and ability to translate data into insights.
• Excellent communication and presentation abilities.
• Detail-oriented, proactive, and thrives in a fast-paced environment.
• Familiarity with customer journey mapping and UX/UI principles advantageous.
• Demonstrates AI-first mindset to improve productivity and decision-making.

Responsabilidades

• Collect, analyze, and interpret customer data to identify trends and pain points.
• Use analytical tools to generate actionable insights for CX improvements.
• Monitor KPIs related to satisfaction, engagement, and loyalty.
• Map customer journeys and collaborate with UX/UI to optimize journeys.
• Analyze feedback from surveys, interviews, reviews, and support interactions; propose improvements.
• Create reports and presentations to communicate findings to stakeholders.
• Collaborate with multiple teams to implement customer-centric strategies.

Conocimientos

Data analysis

Excel

Tableau

Power BI

Communication

Presentation

Detail-oriented

AI mindset

Educación

Bachelor's degree in Business/Marketing/Analytics/Psychology/Anthropology or related field

Herramientas

Excel

Tableau

Power BI

Descripción del empleo

Kaizen Gaming is seeking an intermediate Customer Experience Analyst to expand the CX operations in Colombia. You will analyze data, map customer journeys, and translate feedback into actionable recommendations for product teams.

You will collaborate with UX/UI and cross-functional partners to drive customer-centric strategies and measurable improvements, while leveraging Excel, Tableau, and Power BI to present insights.