Hybrid Field Tech Consultant - Edge-to-Cloud Support

Hewlett Packard Enterprise; Bogotá; Híbrido; COP 36 000 000 - 54 000 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model (2 days in-office)

Resumo da oferta

Hewlett Packard Enterprise in Bogotá, Colombia is seeking an Entry-level Field Technical Consultant to join our hybrid team. The role focuses on delivering on-site technical support, integrating IT solutions, and ensuring customer satisfaction across software services and systems.

The position requires recent engineering graduates and up to 3 years of related experience, with English at B2 level; you will engage with customers, collaborate with cross-functional teams, and participate in

Qualificações

• Recent graduate from carriers such as: system engineer, electronic engineer, mechatronic engineer.
• 1-3 years working experience in related fields desired.
• Basic knowledge of company products and services offerings.
• Communicate effectively to technical level and first-level management within an organization.
• Active listening skills and ability to adjust messages to audience level.
• Problem-solving skills (proactive, reactive and creative based on clearly defined procedures).
• Conceptual understanding of IT environments.
• English B2

Responsabilidades

• Apply growing technical knowledge to operate a technology area or customer group.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve routine in-scope technical incidents independently; collaborate with team for more complex issues.
• Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.
• Participate in Customer Expectation management as part of escalation process.
• Build relationships with management in assigned accounts.
• Set expectations with customers based on defined parameters.

Conhecimentos

English B2

Communication

Problem-solving

Active listening

IT environments

Formação académica

Recent graduate from system/electronic/mechatronic engineering

Descrição da oferta de emprego

Hewlett Packard Enterprise in Bogotá, Colombia is seeking an Entry-level Field Technical Consultant to join our hybrid team. The role focuses on delivering on-site technical support, integrating IT solutions, and ensuring customer satisfaction across software services and systems.

The position requires recent engineering graduates and up to 3 years of related experience, with English at B2 level; you will engage with customers, collaborate with cross-functional teams, and participate in