Hybrid Account & Service Delivery Manager

Hewlett Packard Enterprise; Guaduas; Hybrid; COP 90,000,000 - 150,000,000; Full time

Job summary

Hewlett Packard Enterprise in Colombia seeks an Account Support Manager to oversee on-site software services delivery, pre-/post-sales support, and problem resolution for customer environments. The role emphasizes strong collaboration with management, proactive escalation handling, and delivering timely solutions within defined SLAs.

The candidate should have 4–6 years in related fields, a technical background, and solid communication skills to liaise with customers and internal teams.

Qualifications

• Bachelor’s degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired.
• Broad knowledge of company products and services offerings.
• Basic knowledge of corporate organization, job, and policies.
• Well versed in core technical competencies (OS, networking, core company applications).
• Communicate effectively and tactfully to technical level, first- and middle-level management within an organization.
• Active listening skills and ability to adjust messages to audience level.
• Problem-solving skills (proactive, reactive and creative).
• Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions.
• Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation.
• Basic project management, communication, and analytical skills.

Responsibilities

• Apply technical knowledge to operate a technology area or customer group with moderate risk/complexity.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve most technical incidents independently within your technical area; coordinate with team for more complex issues.
• Identify potential escalations and alert management proactively.
• Begin to proactively and reactively provide solutions to prevent problems in area of responsibility.
• Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.
• Balance internal needs with customer needs within defined parameters.
• May identify additional services that could lead to future service revenue growth.

Skills

OS knowledge

Networking

Core applications

Communication

Active listening

Problem solving

Project management

Technical background

Education

Bachelor’s degree or Associate degree (technical field)

Job description

Hewlett Packard Enterprise in Colombia seeks an Account Support Manager to oversee on-site software services delivery, pre-/post-sales support, and problem resolution for customer environments. The role emphasizes strong collaboration with management, proactive escalation handling, and delivering timely solutions within defined SLAs.

The candidate should have 4–6 years in related fields, a technical background, and solid communication skills to liaise with customers and internal teams.