Helpdesk Desktop Support Analyst

Cerity Partners; Perímetro Urbano Bucaramanga; Presencial; COP 261.139.000 - 293.782.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision insurance

401(k) with 4% match

Flexible PTO

Parental Leave

Education assistance

Community involvement

Commuter benefits

Descripción de la vacante

Cerity Partners is seeking an IT Support Analyst for the Shared Services Technology team to help users maximize technology, resolve issues, and onboard new staff across multiple platforms.

You will handle Windows 10/11, Office365, VOIP, Fresh Service tickets, and IT assets, with opportunity to work on projects like M&A integration and phone system changes. Travel occasionally.

Formación

• 3-5+ years in user-facing desktop support.
• Bachelor’s degree preferred.
• Comfort working with diverse users.
• Ability to travel occasionally.
• Excellent communication and problem-solving skills.

Responsabilidades

• Resolve user support issues with internal and external resources.
• Assist users with Windows 10/11, Office365, VOIP, and computer setup.
• Onboard new employees across multiple platforms.
• Monitor and manage colleague technical issues through Fresh Service.
• Manage IT assets across the enterprise lifecycle.
• Collaborate with teams to maximize Cerity Partners technology platform.
• Assist in special projects like M&A integration, phone system conversion, and conference room setup.

Conocimientos

Desktop support

User support

Customer service

Technical troubleshooting

Problem solving

Team communication

Adaptability

Travel readiness

Financial services knowledge

Independent worker

Educación

Bachelor's degree preferred

Herramientas

Fresh Service

Office 365

Windows 10/11

Descripción del empleo

Do you enjoy helping users get the most out of technology? Are you passionate about solving problems and working with a diverse team of internal and external partners to resolve issues? Does working on projects on a wide variety of different platforms keep you interested? Do you want to help support a premier desktop infrastructure platform for a leading financial services firm? If yes, we believe you would be an outstanding fit as an IT Support Analyst for our Shared Services Technology team.

Primary Responsibilities

• Work with internal and external resources to resolve user support issues
• Assist users with Windows 10/11, Office365, VOIP, and computer setup and usage.
• Onboard new employees across a variety of different platforms.
• Monitor and manage colleague technical issues through Fresh Service ticket system.
• Monitor and manage IT assets across the enterprise across each asset’s life cycle.
• Work with teams to get the most out of the Cerity Partners technology platform.
• Assist in a variety of special projects such as M&A integration, phone system conversion, conference room setup, and more.

Required Qualifications

• High school diploma is required, bachelor’s degree preferred.
• 3-5+ years of experience in user facing tier 1 desktop support.
• Passionate about working directly with users on a daily basis.
• Ability to work independently with a team spread across the United States.
• Experience working with users of a diverse technical skillset.
• Ability to take action on support requests in a professional manner to address issues, using problem solving skills to determine short-term and/or long-term resolution and effectively communicate resolution tailored to the audience.
• Ability to continuously grow and learn new tools/platforms as projects require.
• Team player who leaves their ego at the door and has a growth mindset, welcoming feedback with the goal of continuous improvement.
• Passion and experience in the Financial Services industry a plus.
• Comfortable with occasional travel.

Compensation

$80,00-$90,000

Why Cerity Partners

Our people drive our success by working together to deliver exceptional service to our clients. Below is a glimpse of the key elements of our total rewards package:

• Health, dental, and vision insurance- day 1!
• 401(k) savings and investment plan options with 4% match
• Flexible PTO policy
• Parental Leave
• Financial assistance for advanced education and professional designations
• Opportunity to give back time to local communities
• Commuter benefits

Cerity Partners is committed to providing an environment where all individuals can be their authentic selves. We are an Equal Opportunity Employer who respects each individual and supports the diverse cultures, perspectives, and experiences of our colleagues. We are dedicated to building an inclusive and diverse workforce and will not discriminate based on race, religion, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Cerity Partners is committed to working with and providing accommodations to applicants with disabilities or special needs. For those needing accommodations, please reach out to [e-mail]. Applicants must be authorized to work for any employer in the U.S.