Help Desk Technician — Rionegro

Unisys

Colombia

A distancia

COP 12.000.000 - 18.000.000

Jornada completa

Hace 7 días

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Descripción de la vacante

Unisys is seeking an entry-level Service Desk Associate in Colombia to provide first line user support, guide users through steps to restore functionality, and coordinate software installs and user requests. You will troubleshoot hardware, software and connectivity issues using remote access tools and escalate complex cases to higher resolver teams.

You will learn the service desk policies, contribute to the knowledge base, and deliver timely updates to users while meeting SLA requirements.

Formación

High School diploma or GED required.
Generally, less than 1 year’s experience in area of responsibility.

Responsabilidades

Assists with first line user support by guiding users through steps to restore functionality.
Troubleshoots hardware, software and connectivity issues using remote access tools.
Escalates complex issues to 2nd and 3rd level resolver teams.
Coordinates and fulfills end-user service requests including installation of software and user administrative requests.
Ensures tickets are managed to closure and users stay updated on status and progress.
Learns and complies with Service Desk policies and procedures.
Contributes to the Service Desk knowledge base and delivers results to meet SLAs.