Help Desk Specialist: First-Line Tech Support & Resolution

Unisys; Colombia; A distancia; COP 24.000.000 - 30.000.000; Jornada completa

Descripción de la vacante

Unisys invites applications for a Service Desk support role in Colombia. The incumbent assists users with restoring functionality, troubleshoots hardware, software and connectivity issues via remote access tools, and escalates complex problems to higher resolver levels.

You will coordinate and fulfill end-user service requests including software installations and user administration. The role emphasizes adherence to SLAs, knowledge base contributions, and ongoing learning of desktop, peripheral,

Formación

• High School diploma or GED required.
• Generally, less than 1 year’s experience in area of responsibility.

Responsabilidades

• Assist with first line user support by guiding users to restore functionality.
• Troubleshoot hardware, software and connectivity issues using remote access tools.
• Escalate complex issues to 2nd and 3rd level resolver teams.
• Coordinate and fulfill end-user service requests including software installations and user administration.

Conocimientos

First line support

Troubleshooting

Remote access tools

Issue escalation

Service requests

User administration

Educación

High School diploma or GED

Herramientas

Remote access tools

Descripción del empleo

Unisys invites applications for a Service Desk support role in Colombia. The incumbent assists users with restoring functionality, troubleshoots hardware, software and connectivity issues via remote access tools, and escalates complex problems to higher resolver levels.

You will coordinate and fulfill end-user service requests including software installations and user administration. The role emphasizes adherence to SLAs, knowledge base contributions, and ongoing learning of desktop, peripheral,