Help Desk Technician

VTech Dealer IT; Medellín; Presencial; COP 24.000.000 - 40.000.000; Jornada completa

Descripción de la vacante

VTech Dealer IT in Medellín, Colombia, seeks a committed IT Help Desk professional with 3+ years of experience to support end-users and maintain systems.

You will handle tickets, troubleshoot hardware and software, and collaborate with teammates to resolve issues, ensuring service quality for automotive dealerships.

Formación

• Excellent command of the English language (Written and verbal).
• Minimum 3 years of IT Help Desk or Systems admin experience.
• Working Knowledge of Microsoft 365, Windows Operating Systems, Active Directory, DNS, DHCP, File Servers.
• General software installation, and troubleshooting.
• DMS setup and troubleshooting, printers and print servers, fax, VPN, Cisco, Networking, Wireless, Remote Monitoring, and Management software.
• Web Filtering.

Responsabilidades

• Taking support calls and providing customer service, troubleshooting, ticket creation/progress updates, assisting in documenting, and recommending day-to-day fixes to end-users and team members.
• Providing excellent customer service and technical support to customers. This means resolving their issues to their satisfaction.
• Troubleshooting Hardware, PCs, servers, WIFI and Networking equipment, etc.
• Coordinate with other support technicians to resolve client issues.
• Updating Tickets and projects in the ticketing system.
• Monitor assigned tickets and keep the team and clients informed.
• Other support as needed.

Conocimientos

IT Help Desk experience

Customer service

English proficiency

Educación

Degree in Computer Science or IT

Herramientas

Microsoft 365

Windows OS

Active Directory

DNS

DHCP

File Servers

Printers & Print Servers

VPN

Cisco

Networking

Wireless

Remote Monitoring & Management

Web Filtering

Descripción del empleo

Open to candidates located in Colombia.

Requirements:

• Excellent command of the English language (Written and verbal).
• Minimum 3 years of IT Help Desk or Systems admin experience.
• Working Knowledge of Microsoft 365, Windows Operating Systems, Desktop Troubleshooting, Active Directory, DNS, DHCP, File Servers
• General software installation, and troubleshooting.
• DMS setup and troubleshooting, printers and print servers, fax, VPN, Cisco, Networking, Wireless, Remote Monitoring, and Management software.
• Web Filtering.

Desired Qualifications

• Knowledge of Dealer Management Systems like CDK, DealerTrack, Reynolds & Reynolds.
• Other common auto dealership software
• Degree in Computer Science, Information Technology, or related fields
• Microsoft certifications
• Cisco Certifications

Responsibilities:

• Taking support calls and providing customer service, troubleshooting, ticket creation/progress updates, assisting in documenting, and recommending day-to-day fixes to end-users and team members.
• Providing excellent customer service and technical support to customers. This means resolving their issues to their satisfaction.
• Troubleshooting Hardware, PCs, servers, WIFI and Networking equipment, etc.
• Coordinate with other support technicians to resolve client issues.
• Updating Tickets and projects in the ticketing system.
• Monitor assigned tickets and keep the team and clients informed.
• Other support as needed.