Helkdesk support

HIT-IO; Cota; Presencial; COP 24.000.000 - 36.000.000; Jornada completa

Descripción de la vacante

HIT-IO in Bogota, Colombia is seeking an IT Support Specialist to handle Microsoft 365 administration, network setup, and user lifecycle management. You will resolve tickets, document solutions, and provide proactive support to international teams.

The role requires strong troubleshooting, excellent communication, and a customer-first mindset. English at B2 level is required, and you will work with modern tools across multiple clients in a collaborative environment.

Formación

• Proven experience in Microsoft 365 administration and network management.
• Familiarity with account provisioning and user management workflows.
• Strong troubleshooting skills with a structured, step-by-step approach.
• Excellent communication and documentation abilities.
• Minimum B2 English level (spoken and written).
• Customer-oriented mindset with patience and professionalism.

Responsabilidades

• Office 365 Administration: Manage Exchange Online, SharePoint, Teams, and security policies.
• Network Setup & Maintenance: Configure, monitor, and troubleshoot LAN/WAN environments.
• User Life Cycle Management: Onboarding, offboarding, and account provisioning.
• Microsoft 365 Licensing: Assign, track, and optimize license usage.
• Documentation: Maintain accurate records of processes, incidents, and solutions.
• Customer Service: Provide responsive, empathetic support to end-users.
• Conversational English: Communicate effectively with international teams and clients.

Conocimientos

Microsoft 365 administration

Network management

Account provisioning

User management workflows

Troubleshooting

Communication

Documentation

B2 English

Descripción del empleo

IT Support Specialist – Microsoft 365 & Network Administration

Location: Bogota, Colombia

Employment Type: Full-time

Language Requirement: Conversational English (B2 minimum)

Role Overview

We are seeking a proactive and detail-oriented IT Support Specialist to join our team. The ideal candidate will handle day-to-day support tickets related to Office 365 administration, network setup and maintenance, and user life cycle management. This role requires strong technical expertise, excellent documentation practices, and a customer-first mindset.

Key Responsibilities

• Office 365 Administration: Manage Exchange Online, SharePoint, Teams, and security policies.
• Network Setup & Maintenance: Configure, monitor, and troubleshoot LAN/WAN environments.
• User Life Cycle Management: Oversee onboarding, offboarding, and account provisioning.
• Microsoft 365 Licensing: Assign, track, and optimize license usage.
• Documentation: Maintain accurate records of processes, incidents, and solutions.
• Customer Service: Provide responsive, empathetic support to end-users.
• Conversational English: Communicate effectively with international teams and clients.

Qualifications

• Proven experience in Microsoft 365 administration and network management.
• Familiarity with account provisioning and user management workflows.
• Strong troubleshooting skills with a structured, step-by-step approach.
• Excellent communication and documentation abilities.
• Minimum B2 English level (spoken and written).
• Customer-oriented mindset with patience and professionalism.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth.
• Collaborative work environment with modern tools and technologies.
• Exposure to diverse projects across multiple clients.