Healthcare IT Support Technician – Windows & HIPAA

Infinite Computer Solutions; Bogotá ciudad; Presencial; COP 33.480.000 - 61.380.000; Jornada completa

Descripción de la vacante

Infinite Computer Solutions is seeking an IT Help Desk professional in Bogotá to handle desktop support, respond to user inquiries, and resolve basic hardware/software issues while adhering to HIPAA standards. The role involves collaboration with clinical staff and travel within assigned areas.

The candidate should be proficient with Windows, macOS, Office 365, and ticketing systems like Ivanti, with strong communication and customer service skills to maintain high-quality user experiences.

Formación

• 2+ years in a desktop support, help desk, or IT customer service role.
• Basic understanding of Windows, macOS, IOS, and Office Suite.

Responsabilidades

• Serve as a point of contact for IT support requests via ticketing systems.
• Troubleshoot and resolve basic hardware and software issues for desktops, laptops, and peripherals.
• Assist users with login/access issues and basic application usage.
• Document all support interactions in the IT service management system with detailed notes and resolution steps.
• Escalate unresolved or complex issues to Tier 2 support per protocols.
• Respond to, triage, and resolve IT support requests through the ticketing system within SLAs.
• Image, install and configure standard desktop hardware and software per IT standards and policies.
• Ensure compliance with IT policies, security protocols, and HIPAA privacy standards.

Conocimientos

Communication skills

Customer service

Troubleshooting basics

Documentation in ITSM

Escalation procedures

Willingness to travel

Herramientas

Ivanti ITSM

Microsoft Office 365

Teams

Descripción del empleo

Infinite Computer Solutions is seeking an IT Help Desk professional in Bogotá to handle desktop support, respond to user inquiries, and resolve basic hardware/software issues while adhering to HIPAA standards. The role involves collaboration with clinical staff and travel within assigned areas.

The candidate should be proficient with Windows, macOS, Office 365, and ticketing systems like Ivanti, with strong communication and customer service skills to maintain high-quality user experiences.