IT Helpdesk Associate: Grow IT Ops & Security

Veho; Bogotá; Sur place; COP 60 000 000 - 84 000 000; Plein temps

Avantages offerts par ce poste

Equity package

Medical, dental, and vision coverage

401(k) plan

Unlimited PTO

Résumé du poste

Veho is hiring an IT Administrator to support our Bogotá-based team. You will oversee help desk requests, manage devices and software, and partner with Security to keep a secure digital workplace.

The role requires hands-on problem solving for both Mac and Windows environments, plus the ability to drive small projects to completion. Ideal candidates have 3+ years of IT experience, exposure to SaaS tools like Okta and Google Suite, and familiarity with asset management and purchasing.

Qualifications

• Bachelor’s degree or equivalent in IT.
• 3+ years IT experience with SaaS tools.
• Experience with asset management and purchasing.

Responsabilités

• Oversee all service requests, incidents and problems.
• Coordinate urgent and complex issues; identify root cause.
• Onboard/offboard employees and contractors.
• Collaborate with Security to create a secure environment.
• Monitor and maintain IT systems.
• Maintain inventory records, knowledge base, and tickets.
• Participate in on-call rotation.
• Manage identity access.
• Create and maintain IT policies.

Connaissances

Customer service

Communication

Project management

Technical knowledge

SSO integrations

Networking

Remote access

Cloud infrastructure

Formation

Bachelor’s degree in IT or related field

Outils

Okta

Kandji/Intune

Google Suite

Description du poste

Veho is hiring an IT Administrator to support our Bogotá-based team. You will oversee help desk requests, manage devices and software, and partner with Security to keep a secure digital workplace.

The role requires hands-on problem solving for both Mac and Windows environments, plus the ability to drive small projects to completion. Ideal candidates have 3+ years of IT experience, exposure to SaaS tools like Okta and Google Suite, and familiarity with asset management and purchasing.