Endpoint & Service Desk Support Specialist

Hellmann Worldwide Logistics; Bogotá; Presencial; COP 28.000.000 - 52.000.000; Jornada completa

Descripción de la vacante

Hellmann Worldwide Logistics is seeking an ISS Service Desk & Devices Support Agent in Bogotá to deliver comprehensive IT support across endpoints and service desk operations. You will handle incidents, manage device lifecycles, and maintain SLAs while driving continuous improvement.

Ideal candidates have 2–3 years in IT support with experience in Windows, macOS, Linux, SCCM, ITSM tools, and mobile device management. Strong communication and customer service are essential.

Formación

• Bachelor’s degree in computer science, information systems, or equivalent.
• 2–3 years of IT support experience, including endpoint management and service desk operations.
• Basic knowledge in freight forwarding is desirable.

Responsabilidades

• Provide first and second-level support for hardware and software issues via phone, chat, and ITSM tools.
• Monitor ticket queues and ensure timely resolution within SLA.
• Serve as primary communication point for end users with updates and satisfaction focus.
• Monitor IT Infrastructure Monitoring Platform and escalate alerts as needed.
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Document standards and SOPs for IT support and device management.
• Collaborate with Network, Server, Field Engineers, and Local IT teams to resolve complex issues.

Conocimientos

Windows 11

Linux

MacOS

SCCM

ITSM tools

Microsoft Intune

ManageEngine Endpoint Central

Jamf

Office 365

Backup solutions

Communication skills

Customer service

Educación

Bachelor’s degree in computer science or information systems

Herramientas

SCCM

ITSM tools

Microsoft Intune

ManageEngine Endpoint Central

Jamf

Office 365

Backup solutions

Descripción del empleo

Hellmann Worldwide Logistics is seeking an ISS Service Desk & Devices Support Agent in Bogotá to deliver comprehensive IT support across endpoints and service desk operations. You will handle incidents, manage device lifecycles, and maintain SLAs while driving continuous improvement.

Ideal candidates have 2–3 years in IT support with experience in Windows, macOS, Linux, SCCM, ITSM tools, and mobile device management. Strong communication and customer service are essential.