Healthcare IT Desktop Support Pro

Infinite Computer Solutions; Bogotá ciudad; Presencial; COP 20.088.000 - 31.248.000; Jornada completa

Descripción de la vacante

Infinite is seeking a Desktop Support Technician to serve as the front line for IT support requests. You will troubleshoot hardware and software, assist users with access issues, and document all interactions in the ticketing system with detailed resolution steps.

You will escalate complex issues per protocol and maintain proficiency with Windows and macOS, as well as common enterprise applications like Office 365 and Teams. Healthcare environment experience is a plus.

Formación

• 2+ years in desktop support, help desk, or IT customer service.
• Strong communication and customer service skills.
• Willingness to travel within assigned geographical areas.

Responsabilidades

• Serve as point of contact for IT support requests via ticketing systems.
• Troubleshoot and resolve basic hardware and software issues for desktops, laptops, and peripherals.
• Assist users with login/access issues and basic application usage.
• Document all support interactions in the ITSM system with notes and resolution steps.
• Escalate unresolved or complex issues to Tier 2 per protocol.
• Respond to, triage, and resolve IT requests in line with SLAs.
• Image, install and configure standard desktop hardware and software per standards.
• Strong knowledge of Windows and macOS; familiarity with MS Office 365 and Teams.
• Ensure compliance with IT policies and HIPAA privacy standards.

Conocimientos

Customer service

Communication

Troubleshooting

Travel readiness

Herramientas

Ivanti

Microsoft Office 365

Windows/macOS

Descripción del empleo

Infinite is seeking a Desktop Support Technician to serve as the front line for IT support requests. You will troubleshoot hardware and software, assist users with access issues, and document all interactions in the ticketing system with detailed resolution steps.

You will escalate complex issues per protocol and maintain proficiency with Windows and macOS, as well as common enterprise applications like Office 365 and Teams. Healthcare environment experience is a plus.