COBRA Benefits Administration Analyst

Gallagher; Bogotá ciudad; On-site; Confidencial; Full time

Job summary

Gallagher in Bogotá seeks a detail-oriented COBRA administrator to manage enrolments, terminations, payments, and reporting with strict confidentiality.

You will handle participant inquiries by email, keep records up to date, and collaborate with internal teams to resolve issues while ensuring compliance and data accuracy. A high school diploma, 4–5 years of related experience, and advanced English are required.

Qualifications

• High school diploma or equivalent.
• 4 to 5 years of related experience.
• Advanced English level.
• Customer service experience.
• Experience handling confidential information with care.
• The ability to enter data accurately and keep records up to date.
• The ability to write clear emails and explain updates simply.
• The ability to manage several tasks, set priorities, and meet deadlines in a busy environment.
• Confidence using Microsoft Office and general PC applications.
• A team-focused approach and the ability to adapt when priorities change.

Responsibilities

• You’ll process COBRA enrolments and terminations, support payment processing, and respond to participant and client questions by email.
• You’ll also create, check, and share reports, while keeping trackers and records up to date so the team has accurate information to work with.
• You’ll work with colleagues across the business to solve issues and keep work moving during busy periods, including open enrolment, with a focus on compliance and confidentiality.

Skills

Advanced English

Customer service

Data entry

Email communication

Microsoft Office

Multitasking

Confidential information handling

Time management

Team player

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Gallagher in Bogotá seeks a detail-oriented COBRA administrator to manage enrolments, terminations, payments, and reporting with strict confidentiality.

You will handle participant inquiries by email, keep records up to date, and collaborate with internal teams to resolve issues while ensuring compliance and data accuracy. A high school diploma, 4–5 years of related experience, and advanced English are required.