Health Care CSR

Emapta Global; Bogotá ciudad; Presencial; COP 74.736.000 - 112.104.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Laptop provided

20 vacation days

Emapta Academy training

Direct exposure to clients

Career growth opportunities

Descripción de la vacante

Emapta Latam is hiring a Call Center Representative to support patients, schedule appointments, and answer inquiries for a US-based healthcare client. You will handle high-volume inbound calls, verify insurance details (PPO/HMO), and document records in the EMR system.

This role offers day shift, 5-day work week, 20 vacation days, and ongoing training through Emapta Academy. Ideal candidates have 1–3 years of healthcare-related call center experience, strong English skills, and a

Formación

• 1–3 years of relevant experience in a call center or healthcare setting.
• Healthcare industry experience is strongly preferred.
• Knowledge of PPO and HMO plans is highly desirable.
• Excellent written and verbal English communication.
• Ability to handle high call volume with calm demeanor.
• Typing speed of at least 55 words per minute.

Responsabilidades

• Answer high-volume inbound patient calls in a professional and friendly manner.
• Schedule, reschedule, and confirm patient appointments accurately.
• Respond to patient inquiries about services, providers, and clinic locations.
• Verify patient insurance information, including PPO and HMO plans.
• Provide clear, compassionate, and accurate assistance to patients.
• Document patient information accurately in the EMR system.
• Coordinate with clinic staff to support efficient appointment schedules.

Conocimientos

Call center experience

Healthcare knowledge

English proficiency

CRM software

Attention to detail

Multitasking

Teamwork

Calm under pressure

Herramientas

CRM software

Microsoft Excel

Descripción del empleo

Great Patient Experiences Start with the Right Conversation

Healthcare becomes easier when patients know someone is ready to listen. Bring that human connection to every call as a Call Center Representative, supporting patients through appointments, inquiries, and essential information. Make an impact in the global healthcare industry while building international expertise and taking your career further without leaving Colombia.

• Employment Type: Indefinite Term Contract
• Shift: Day Shift (8:00 AM-5:00 PM PST), Consecutive Days Off
• 5 days work week
• 20 vacation days in total
• Fully-customized Emapta laptop and peripherals
• Direct exposure to our clients
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

The Qualifications We Seek

Skills & Experience

• 1 to 3 years of relevant professional experience
• Previous experience in the healthcare industry, strongly preferred
• Knowledge of medical insurance, including PPO and HMO plans, highly desirable
• Excellent written and verbal English communication skills
• Strong customer service and patient engagement skills
• Ability to manage a high volume of inbound calls while remaining calm under pressure
• Typing speed of at least 55 words per minute
• Strong attention to detail, organizational skills, and multitasking abilities
• Ability to work efficiently in a fast-paced environment
• Warm, professional, and patient-focused phone manner
• Strong teamwork and problem-solving skills
• Dependable and motivated approach with a commitment to delivering high-quality service

Technical Skills

• Proficiency in CRM software
• Working knowledge of Microsoft Excel

Your Daily Tasks

• Answer high-volume inbound patient calls in a professional and friendly manner
• Schedule, reschedule, and confirm patient appointments accurately
• Respond to patient inquiries about services, providers, and clinic locations
• Verify patient insurance information, including PPO and HMO plans
• Provide clear, compassionate, and accurate assistance to patients
• Document patient information accurately in the electronic medical record (EMR) system
• Coordinate with clinic staff to support efficient appointment schedules

About the Client

Our client is an established healthcare provider delivering patient-centered care since 2005, with locations across San Diego and Orange County. They provide primary and urgent care alongside pediatrics, mental health, psychiatry, dermatology, weight management, women's health, and other specialty services. Through in-person and video visits, they make healthcare accessible and convenient. Their multidisciplinary medical professionals go beyond treatment by promoting preventive care, patient education, wellness, and an experience centered on quality, respect, and patient satisfaction.

Join the Top 1% Talent. A Better Career. A Better Life.

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,200 clients worldwide and a team of more than 12,000 talented professionals, Emapta continues to set new standards in the industry.