Head of Social Community & Growth (Remote)

AvantStay, Inc.; Colombia; Remote; COP 348,046,000 - 506,249,000; Full time

Benefits offered by this job

Fully remote

Generous paid time off

Learning stipend

Job summary

AvantStay, Inc. is seeking a Head of Social Community to own how we show up online and build new communities. You’ll decide where AvantStay belongs, shape our voice, and convert great stays into lasting relationships by engaging guests and homeowners across platforms.

You’ll be the first hire, responsible for tone, moderation standards, and escalation paths, with a budget for tools and testing from day one. Report to the VP of Growth and drive measurable impact.

Qualifications

• 3+ years in community or social for a consumer brand.
• Comfort with data and engagement metrics.
• Ability to write in warm, brand-consistent voice for public and private channels.

Responsibilities

• Define brand voice across replies, DMs and threads.
• Build and maintain communities on platforms travelers and homeowners use.
• Monitor what people say about us and brief marketing, ops and revenue.
• Lead on public responses to complaints and viral threads.
• Protect and grow reputation through proactive plays and templates.
• Experiment with new engagement strategies within budget.
• Develop a playbook for tone, moderation, escalation, and reporting.

Skills

Community management

Social listening

Copywriting

Data interpretation

AI-assisted drafting

Ambassador/UGC programs

Tools

Canva

CapCut

Job description

AvantStay, Inc. is seeking a Head of Social Community to own how we show up online and build new communities. You’ll decide where AvantStay belongs, shape our voice, and convert great stays into lasting relationships by engaging guests and homeowners across platforms.

You’ll be the first hire, responsible for tone, moderation standards, and escalation paths, with a budget for tools and testing from day one. Report to the VP of Growth and drive measurable impact.