Growth-Focused Account Manager: AI & Digital Commerce

Vaimo; Soacha ciudad; On-site; COP 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Work with leading US brands

International collaboration

AI in daily work

Ownership & autonomy

LATAM team growth

Job summary

Vaimo, a leading digital commerce expert, seeks an Account Manager to drive day-to-day client growth and commercial success across a designated portfolio. You will work closely with the Account Director to execute strategies that deepen client relationships, increase value, improve retention, and uncover new opportunities.

The role blends relationship management with strong commercial and operational execution in digital commerce, data, and AI.

Qualifications

• 3–5 years of experience in Account Management, Client Success, Business Development, or Commercial Account Growth in a digital agency, technology consulting, ecommerce, SaaS, or professional services.
• Solid understanding of digital commerce, digital experience, ecommerce platforms, content management, data, AI, integrations, and modern technology delivery concepts.
• Ability to translate client business needs into clear internal briefs and explain technical concepts in client-friendly terms.
• Strong ability to recognize client needs, uncover growth opportunities, and connect those opportunities to services or solutions.

Responsibilities

• Drive day-to-day commercial growth across assigned accounts by identifying upsell, cross-sell, and expansion opportunities.
• Serve as the primary day-to-day commercial contact for assigned clients and expand stakeholder engagement.
• Monitor account health, client satisfaction, delivery performance, budget alignment, and renewal planning to protect and grow recurring revenue.
• Turn account plans into practical actions with client meetings, follow-ups, and roadmap discussions.
• Work with delivery, strategy, design, data, AI, content, and technical teams to align on client expectations and growth priorities.
• Maintain accurate account records, stakeholder maps, opportunity updates, renewal dates, and KPI-based performance reporting.

Skills

Account management

Client relationships

Commercial acumen

Data-driven

English & Spanish

Tools

CRM software

Job description

Vaimo, a leading digital commerce expert, seeks an Account Manager to drive day-to-day client growth and commercial success across a designated portfolio. You will work closely with the Account Director to execute strategies that deepen client relationships, increase value, improve retention, and uncover new opportunities.

The role blends relationship management with strong commercial and operational execution in digital commerce, data, and AI.