Global Travel Tech Support Analyst (24/7)

Sabre Corporation; Colombia; On-site; COP 25,000,000 - 40,000,000; Full time

Job summary

Sabre Corporation in Colombia is seeking a customer support specialist to respond to routine inquiries, analyze issues with diagnostic tools, and recommend corrective actions. You will maintain customer relations and coordinate with internal teams to resolve requests in a timely manner.

Applicants should have experience in customer support, advanced English skills, and the ability to work flexible shifts in a 24/7 environment, including weekends.

Qualifications

• Experience in providing customer support
• Advanced English communication (Oral and Written)
• Strong customer service focus and problem-solving ability required
• Good computer software skills and Internet capabilities
• Ability to work independently as well as in a team
• Flexibility in working hours. Ability to work different shifts in a 24/7 environment which may include weekends (periodical shift biddings)

Responsibilities

• Provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions
• Develop and maintain positive customer relations by delivering outstanding customer service
• Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner.

Skills

Advanced English communication

Customer support experience

Problem solving

Independent & team work

Flexible hours

Job description

Sabre Corporation in Colombia is seeking a customer support specialist to respond to routine inquiries, analyze issues with diagnostic tools, and recommend corrective actions. You will maintain customer relations and coordinate with internal teams to resolve requests in a timely manner.

Applicants should have experience in customer support, advanced English skills, and the ability to work flexible shifts in a 24/7 environment, including weekends.