Product Support Analyst

Sabre Corporation; Colombia; On-site; COP 25,000,000 - 40,000,000; Full time

Job summary

Sabre Corporation in Colombia is seeking a customer support specialist to respond to routine inquiries, analyze issues with diagnostic tools, and recommend corrective actions. You will maintain customer relations and coordinate with internal teams to resolve requests in a timely manner.

Applicants should have experience in customer support, advanced English skills, and the ability to work flexible shifts in a 24/7 environment, including weekends.

Qualifications

• Experience in providing customer support
• Advanced English communication (Oral and Written)
• Strong customer service focus and problem-solving ability required
• Good computer software skills and Internet capabilities
• Ability to work independently as well as in a team
• Flexibility in working hours. Ability to work different shifts in a 24/7 environment which may include weekends (periodical shift biddings)

Responsibilities

• Provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions
• Develop and maintain positive customer relations by delivering outstanding customer service
• Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner.

Skills

Advanced English communication

Customer support experience

Problem solving

Independent & team work

Flexible hours

Job description

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem areas and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.

Role and Responsibilities

• Provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions
• Develop and maintain positive customer relations by delivering outstanding customer service
• Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner.

Qualifications and Education Requirements

• Experience in providing customer support
• Advanced English communication (Oral and Written)
• Strong customer service focus and problem-solving ability required
• Good computer software skills and Internet capabilities
• Ability to work independently as well as in a team
• Flexibility in working hours. Ability to work different shifts in a 24/7 environment which may include weekends (periodical shift biddings)

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process.