Global Total Rewards Delivery Analyst

7456-Johnson & Johnson MedTech Colombia S.A.S. Legal Entity; Bogotá; Presencial; COP 66.960.000 - 94.860.000; Jornada completa

Descripción de la vacante

Johnson & Johnson MedTech Colombia S.A.S. is seeking a Global Services Total Rewards Analyst based in Bogotá to support Benefits, Leave Administration, and Compensation processes.

You will handle transactions, case management, and data integrity across HR systems, collaborating with Payroll and HR teams to resolve inquiries and ensure SLAs. Ideal candidates have 1–3 years of HR operations experience, strong English skills, and a proactive approach to process improvement in a fast-paced, global

Formación

• Bachelor's Degree required.
• Intermediate to Advanced English proficiency required, including meetings with global stakeholders.
• 1-3 years of experience in Human Resources, Shared Services, Operations, Employee Services, Payroll, Benefits, Compensation, Case Management, Customer Operations, or related operational environments.
• Experience managing high-volume transactions and meeting service delivery expectations.
• Strong attention to detail and commitment to operational excellence.
• Experience working with service metrics, deadlines, and Service Level Agreements (SLAs).
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and stakeholder management capabilities.
• Ability to work effectively in a fast-paced, global, and matrixed environment.
• Proficiency in Microsoft Office applications, particularly Excel.

Responsabilidades

• Execute daily operational activities related to Other Adjustments, One Time Payments, Benefits, Leave Administration, and Compensation programs.
• Process employee transactions accurately and timely across HR systems, ensuring data integrity and compliance with company policies and procedures.
• Manage and resolve cases through case management platforms, meeting established Service Level Agreements (SLAs) and quality standards.
• Perform system updates, data audits, mass uploads, validations, reconciliations, and reporting activities.
• Investigate and resolve operational issues, identify root causes, and resolve complex cases when necessary.
• Partner with Payroll, Experience Center, HR teams, vendors, and other stakeholders to resolve employee inquiries, operational issues, and escalations.
• Monitor operational metrics and contribute to service delivery excellence through continuous improvement initiatives.
• Support process standardization, automation opportunities, and operational efficiency projects.
• Maintain process documentation and ensure adherence to internal controls and governance requirements.
• Support annual events, business changes, acquisitions, divestitures, and special projects related to Total Rewards operations.
• Identify opportunities to improve processes, reduce manual work, mitigate risks, and enhance stakeholder and employee experiences.

Conocimientos

Attention to detail

Analytical skills

Communication skills

Stakeholder management

Educación

Bachelor's degree

Herramientas

Workday

ServiceNow

HRIS platforms

Descripción del empleo

Johnson & Johnson MedTech Colombia S.A.S. is seeking a Global Services Total Rewards Analyst based in Bogotá to support Benefits, Leave Administration, and Compensation processes.

You will handle transactions, case management, and data integrity across HR systems, collaborating with Payroll and HR teams to resolve inquiries and ensure SLAs. Ideal candidates have 1–3 years of HR operations experience, strong English skills, and a proactive approach to process improvement in a fast-paced, global