GS Total Rewards Delivery Analyst

Johnson & Johnson; Bogotá; Presencial; COP 36.000.000 - 72.000.000; Jornada completa

Descripción de la vacante

Johnson & Johnson is recruiting for a Global Services Total Rewards Analyst in Bogotá, Colombia. The role supports Benefits, Leave Administration, and Compensation with focus on high-quality transactional processing and case management.

As part of the Total Rewards Delivery (TRD) team, you will collaborate with Payroll, Experience Center, and HR stakeholders to ensure accurate data, adherence to SLAs, and continuous process improvement in a fast-paced global environment.

Formación

• Bachelor’s Degree required.
• Intermediate to Advanced English proficiency.
• 1–3 years in HR, Shared Services, Operations, Employee Services, Payroll, Benefits, Compensation, Case Management, or related environments.
• Experience managing high-volume transactions and meeting service delivery expectations.
• Strong analytical, problem-solving, and organizational skills.

Responsabilidades

• Execute daily HR operations across Benefits, Leave Administration, and Compensation programs.
• Process employee transactions accurately across HR systems.
• Manage and resolve cases through case management platforms meeting SLAs.
• Perform system updates, data audits, and mass uploads.
• Collaborate with Payroll and HR teams to resolve inquiries and escalations.
• Monitor metrics and drive continuous improvement in service delivery.

Conocimientos

English proficiency

HR operations

Data reporting

Attention to detail

Stakeholder management

Educación

Bachelor’s degree

Herramientas

Workday

HRIS

ServiceNow

Excel

Descripción del empleo

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Human Resources

Job Sub Function:

Total Rewards

Job Category:

Professional

All Job Posting Locations:

Bogotá, Distrito Capital, Colombia

Job Description:

At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity.

Diversity & Inclusion are essential to continue building our history of innovation and pioneering healthcare solutions that impact more than 1 billion patients and consumers every day. Regardless of your race, belief, sexual orientation, religion, or any other characteristic, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Next Move Could Mean Our Next Breakthrough!

Johnson & Johnson is currently recruiting for a Global Services Total Rewards Analyst, Total Rewards Delivery (TRD), located in Bogotá, Colombia.

The Global Services Total Rewards Analyst will be part of the Total Rewards Delivery (TRD) team, responsible for supporting operational processes across Benefits, Leave Administration, and Compensation. This role will focus on delivering high-quality operational support through transaction processing, case management, stakeholder collaboration, and continuous process improvement while ensuring a positive employee experience and compliance with established service levels.

Key Responsibilities

• Execute daily operational activities related to Other Adjustments, One Time Payments, Benefits, Leave Administration, and Compensation programs.


• Process employee transactions accurately and timely across HR systems, ensuring data integrity and compliance with company policies and procedures.


• Manage and resolve cases through case management platforms, meeting established Service Level Agreements (SLAs) and quality standards.


• Perform system updates, data audits, mass uploads, validations, reconciliations, and reporting activities.


• Investigate and resolve operational issues, identify root causes, and elevate complex cases when necessary.


• Partner with Payroll, Experience Center, HR teams, vendors, and other stakeholders to resolve employee inquiries, operational issues, and escalations.


• Monitor operational metrics and contribute to service delivery excellence through continuous improvement initiatives.


• Support process standardization, automation opportunities, and operational efficiency projects.


• Maintain process documentation and ensure adherence to internal controls and governance requirements.


• Support annual events, business changes, acquisitions, divestitures, and special projects related to Total Rewards operations.


• Identify opportunities to improve processes, reduce manual work, mitigate risks, and enhance stakeholder and employee experiences.

Qualifications

Required Qualifications

• Bachelor’s Degree required.


• Intermediate to Advanced English proficiency required, including the ability to actively participate in meetings and collaborate with global stakeholders.


• 1-3 years of experience in Human Resources, Shared Services, Operations, Employee Services, Payroll, Benefits, Compensation, Case Management, Customer Operations, or related operational environments.


• Experience managing high-volume transactions and meeting service delivery expectations.


• Strong attention to detail and commitment to operational excellence.


• Experience working with service metrics, deadlines, and Service Level Agreements (SLAs).


• Strong analytical, problem-solving, and organizational skills.


• Excellent communication and stakeholder management capabilities.


• Ability to work effectively in a fast-paced, global, and matrixed environment.


• Proficiency in Microsoft Office applications, particularly Excel.

Preferred Qualifications

• Experience with Workday, ServiceNow, HRIS platforms, or other case management systems.


• Experience supporting Benefits, Compensation, Leave Administration, Payroll, or HR operations.


• Knowledge of process improvement methodologies, automation initiatives, or operational excellence practices.


• Experience working within Shared Services, Global Services, or service delivery organizations.


• Experience creating reports, analyzing trends, and identifying opportunities for process improvements.

Competencies

• Customer Focus


• Operational Excellence


• Continuous Improvement Mindset


• Accountability and Ownership


• Collaboration and Teamwork


• Stakeholder Management


• Learning Agility


• Attention to Detail


• Process Orientation


• Problem Solving

Additional Information

• This position is located in Bogotá, Colombia

Required Skills:

Preferred Skills:

Business Behavior, Compensation Management, Confidentiality, Data Reporting, Data Savvy, Document Management, Editing Process, Employee Compensation and Benefits, Employee Rewards Programs, Execution Focus, HR Strategic Management, Issue Escalation, Numerically Savvy, Problem Solving, Researching, Salary Benchmarking, Talent Management