Global Student Experience Analyst

Education First; Bogotá; Hybrid; COP 65,000,000 - 90,000,000; Full time

Benefits offered by this job

Benefits by law

Corporate benefits discounts

Staff referral bonus (500 USD)

EF Hello App

Mental Health App Foundation

Job summary

Education First is seeking a Customer Experience Analyst in Bogotá, Colombia to support students after purchase, handling payments, travel logistics, and visa processes. You will coordinate with partner schools and manage travel confirmations, ensuring a smooth post-sales journey for every student.

The role requires strong English, CRM experience, and attention to detail, with opportunities to grow within a global education company.

Qualifications

• Bachelor’s degree in international relations, business administration, tourism, or related field.
• Previous experience in customer service or post-sales role required.
• Proficiency in English; additional languages a plus.
• Familiarity with international travel procedures and visa processes.
• Comfortable using CRM tools and Microsoft Office Suite.
• Detail-oriented, organized, able to manage multiple demands.

Responsibilities

• Manage customer payments with accuracy and timeliness.
• Coordinate travel logistics and visa processes post-sale.
• Provide visa documentation support and applications.
• Communicate with partner schools to ensure alignment.
• Handle travel confirmations and changes with care.
• Support post-sale customer satisfaction and issue resolution.
• Identify recurring issues to improve processes.

Skills

Proficiency in English

CRM tools

Microsoft Office Suite

Education

Bachelor’s degree in international relations

Bachelor’s degree in Business Administration

Bachelor’s degree in Tourism

Tools

CRM tools

Microsoft Office Suite

Job description

Education First is seeking a Customer Experience Analyst in Bogotá, Colombia to support students after purchase, handling payments, travel logistics, and visa processes. You will coordinate with partner schools and manage travel confirmations, ensuring a smooth post-sales journey for every student.

The role requires strong English, CRM experience, and attention to detail, with opportunities to grow within a global education company.