Global Customer Experience Analyst — Post-Sales & Travel

EF; Colombia; On-site; COP 28,000,000 - 46,000,000; Full time

Benefits offered by this job

Benefits by law

Corporate discounts

Staff referral bonus

EF Hello App

Mental health app

Job summary

EF Language Abroad is looking for a Customer Experience Analyst in Bogota, Colombia. You will manage post‑sales activities, including payments, travel logistics, visa support, and coordinating with partner schools, ensuring a smooth student experience from purchase to departure.

The role emphasizes empathy, organization, and proactive problem solving, with duties spanning crisis management, satisfaction follow-up, and process improvement inside a global team.

Qualifications

• Bachelor’s degree in international relations, business, tourism, or related field.
• Experience in customer service or post-sales role.
• Proficiency in English; additional languages are a plus.
• Familiarity with international travel procedures and visa processes.
• Comfortable using CRM tools and Microsoft Office Suite.
• International experience is a plus.
• Detail-oriented, organized, and able to manage multiple demands simultaneously.
• Clear and empathetic communicator with a solution-oriented mindset.

Responsibilities

• Payment processing: Manage customer payments with accuracy and timeliness.
• Provide customers with clear next steps after purchase and guide pre‑departure requirements.
• Coordinate with customers to collect and review required visa documentation; assist applications.
• Arrange travel-related details and share confirmations in a timely manner; handle changes or cancellations.
• Maintain regular communication with partner schools abroad for alignment and issue resolution.
• Acts as a reliable point of contact in urgent/crisis situations; support student safety.

Skills

English proficiency

Communication skills

Organization

Multitasking

Education

Bachelor’s degree in international relations, business, tourism, or related field

Tools

CRM tools

Microsoft Office Suite

Job description

EF Language Abroad is looking for a Customer Experience Analyst in Bogota, Colombia. You will manage post‑sales activities, including payments, travel logistics, visa support, and coordinating with partner schools, ensuring a smooth student experience from purchase to departure.

The role emphasizes empathy, organization, and proactive problem solving, with duties spanning crisis management, satisfaction follow-up, and process improvement inside a global team.