Global CX Analyst: Travel & Visa Support

Education First; Colombia; On-site; COP 32,000,000 - 45,000,000; Full time

Benefits offered by this job

Benefits by law

Corporate benefits discounts

Staff referral bonus (500 USD)

Job summary

Education First in Bogote1, Colombia seeks a Customer Experience Analyst to manage post-sales processes for students and coordinate travel logistics. You will handle payments, visa support, and pre-departure guidance while ensuring clear communication with partner schools abroad.

The role emphasizes crisis management, customer satisfaction, and continuous improvement within a global education network. Fluency in English and CRM proficiency are required.

Qualifications

• Bachelor’s degree in a relevant field and international exposure is preferred.
• Experience in customer service or post-sales roles is required.
• Strong written and spoken English with clear communication.

Responsibilities

• Handle post-sales CX for students, including payments and logistics.
• Coordinate visa processes, travel arrangements, and pre-departure guidance.
• Maintain communication with partner schools and crisis management readiness.
• Support customer satisfaction, issue resolution, and process improvements.

Skills

English proficiency

Communication skills

Organizational skills

CRM tools experience

Travel procedures familiarity

Education

Bachelor’s degree in international relations, Business Administration, Tourism, or related field

Tools

CRM tools

Microsoft Office Suite

Job description

Education First in Bogote1, Colombia seeks a Customer Experience Analyst to manage post-sales processes for students and coordinate travel logistics. You will handle payments, visa support, and pre-departure guidance while ensuring clear communication with partner schools abroad.

The role emphasizes crisis management, customer satisfaction, and continuous improvement within a global education network. Fluency in English and CRM proficiency are required.