Global SaaS Experience Specialist

Pebl (Velocity Global, LLC); Medellín; On-site; COP 39,060,000 - 61,380,000; Full time

Benefits offered by this job

Flexible Time Off

Parental Leave

Health and Dental Insurance

Retirement Savings + Employee Incentve

Job summary

Pebl is seeking an Experience Specialist in Medellín to ensure a positive, seamless experience for customers and supported employees. You’ll engage directly with customers to address inquiries and resolve issues with empathy and clarity, collaborating with internal teams to meet high standards of service.

Experience in a B2B or SaaS setting, strong written and verbal communication, and a can‑do attitude are essential. Familiarity with CRM tools is a plus.

Qualifications

• Proven experience in customer service, preferably in a B2B or SaaS environment.
• Strong written and verbal communication with the ability to convey information clearly and empathetically.
• Ability to build rapport quickly and manage customer relationships with professionalism.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Familiarity with CRM tools and customer support software (e.g., DevRev, Superblocks, Airtable) is a plus.
• High attention to detail and the ability to work both independently and in a team.

Responsibilities

• Engage directly with customers to address inquiries and resolve issues through a customer‑first approach.
• Collaborate with internal teams to ensure consistent, high‑quality service and support.

Skills

Customer service

B2B / SaaS experience

Communication skills

Empathy

Problem solving

Tools

DevRev

Superblocks

Airtable

Job description

Pebl is seeking an Experience Specialist in Medellín to ensure a positive, seamless experience for customers and supported employees. You’ll engage directly with customers to address inquiries and resolve issues with empathy and clarity, collaborating with internal teams to meet high standards of service.

Experience in a B2B or SaaS setting, strong written and verbal communication, and a can‑do attitude are essential. Familiarity with CRM tools is a plus.