Experience Specialist, Colombia (6 month contract)

Pebl (Velocity Global, LLC); Medellín; Presencial; COP 39.060.000 - 61.380.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Time Off

Parental Leave

Health and Dental Insurance

Retirement Savings + Employee Incentve

Descripción de la vacante

Pebl is seeking an Experience Specialist in Medellín to ensure a positive, seamless experience for customers and supported employees. You’ll engage directly with customers to address inquiries and resolve issues with empathy and clarity, collaborating with internal teams to meet high standards of service.

Experience in a B2B or SaaS setting, strong written and verbal communication, and a can‑do attitude are essential. Familiarity with CRM tools is a plus.

Formación

• Proven experience in customer service, preferably in a B2B or SaaS environment.
• Strong written and verbal communication with the ability to convey information clearly and empathetically.
• Ability to build rapport quickly and manage customer relationships with professionalism.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Familiarity with CRM tools and customer support software (e.g., DevRev, Superblocks, Airtable) is a plus.
• High attention to detail and the ability to work both independently and in a team.

Responsabilidades

• Engage directly with customers to address inquiries and resolve issues through a customer‑first approach.
• Collaborate with internal teams to ensure consistent, high‑quality service and support.

Conocimientos

Customer service

B2B / SaaS experience

Communication skills

Empathy

Problem solving

Herramientas

DevRev

Superblocks

Airtable

Descripción del empleo

Purpose in Every Position

Pebl puts a world of talent at your fingertips. With our AI-powered Global Work Platform, companies can hire, pay, and manage employees in 185+ countries—removing risk, red tape, and guesswork from global growth. Backed by more than a decade of compliance leadership and local expertise, Pebl helps businesses move fast, stay compliant, and scale with confidence. With Pebl, companies everywhere can hire great talent anywhere.

Where Your Work Moves the Needle.

At Pebl, every team member drives our success. Joining us means more than filling a role—you’re accountable for results and impact. Our values guide how we operate, execute, and collaborate across borders. By putting them into action, you’ll help us scale faster, compete harder, and lead the future of global work.

What Makes You a Great Fit

As an Experience Specialist at Pebl, you will play a vital role on our operations team, helping ensure a positive and seamless experience for both our customers and supported employees. You will engage directly with customers to address inquiries and resolve issues efficiently through a customer‑first approach.

This role requires a high level of empathy, strong problem‑solving skills, and exceptional attention to detail, along with the ability to collaborate effectively with internal teams to consistently meet and exceed customer expectations.

How You’ll Make an Impact

• Customer Engagement:
• Customer Satisfaction:

Let’s Connect If You

• Proven experience in customer service, preferably in a B2B or SaaS environment.
• Strong communication skills, both written and verbal, with the ability to convey information clearly and empathetically.
• Ability to build rapport quickly and manage customer relationships with professionalism and care.
• Strong problem‑solving skills with the ability to think critically and find effective solutions in high‑pressure situations.
• Familiarity with CRM tools and customer support software (e.g., DevRev, Superblocks, Airtable, etc.) is a plus.
• Strong attention to detail and a passion for delivering outstanding customer experiences.
• Ability to work independently and as part of a collaborative team.
• A positive, can‑do attitude with a commitment to maintaining high levels of customer satisfaction.

Preferred Skills:

• Experience working with global customers and understanding of international business practices and cultural differences.
• Knowledge of Pebl’s services or a willingness to learn.
• Familiarity with customer satisfaction metrics and metrics-driven performance tracking

What We Offer:

• Opportunities for career development and growth within the company.
• A collaborative, inclusive, and dynamic team environment.

Pebl is an Equal Opportunity Employer.

We power global teams and believe diverse perspectives drive innovation and impact. Employment decisions at Pebl are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. We’re committed to fostering an inclusive culture where every teammate can thrive and do the best work of their career—anywhere in the world.

Our Commitment to You

At Pebl, we’re committed to supporting our team with comprehensive rewards and benefits designed to meet diverse needs across roles and locations. Our core offerings include:

• Flexible Time Off – Take the time you need to recharge.
• Parental Leave – Support for growing families.
• Health and Dental Insurance – Where applicable, to cover you and your loved ones.
• Retirement Savings + Employee Incentive Plan – Plan for the future while sharing our success.

Please visit our career page for more information.

Pebl is an Equal Opportunity Employer.

We power global teams and believe diverse perspectives drive innovation and impact. Employment decisions at Pebl are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. We’re committed to fostering an inclusive culture where every teammate can thrive and do the best work of their career—anywhere in the world.