Global Revenue Operations Director — AI-Driven Growth

Roca Alliances; Medellín; On-site; COP 180,000,000 - 280,000,000; Full time

Benefits offered by this job

Private health insurance

Annual bonus 10%

Job summary

Roca Alliances represents a global SaaS client seeking a Director of Customer Operations to partner with the CCO and lead post-sale functions across account management, services, support and customer marketing. You will own operating rhythms, analytics, forecasting and planning, build scalable processes and turn data into decisions, guiding a small team of analysts in a truly AI-first environment.

This permanent role requires 10+ years in SaaS operations and a track record of driving revenue

Qualifications

• 10+ years in Customer Operations or SaaS in a fast-growth environment.
• 5+ years leading teams and cross-functional programs.
• Hands-on experience supporting Customer Success, Account Management, Support or Customer Marketing.
• Proven track record designing and rolling out compensation plans, quota frameworks and capacity models.
• Strong experience with KPI management, pipeline forecasting and executive reporting.
• Proficiency with CRM and analytics platforms (Salesforce, Tableau, Looker, Power BI).
• Active use of AI tools in daily work; AI-first mindset.
• Bachelor's degree in Business, Finance, Operations, Marketing, Economics or related field.

Responsibilities

• Act as the embedded RevOps partner to the CCO across Account Management, Professional Services, Support and Customer Marketing.
• Own business operating rhythms: weekly run-the-business meetings, QBRs, business inspections, root-cause analysis and corrective action plans.
• Build structure, accountability and execution discipline across the customer organization.
• Own customer lifecycle analytics, pipeline visibility and revenue forecasting for post-sale segments.
• Analyze customer, operational and financial data to surface trends, risks and growth opportunities.
• Track retention and growth performance daily and weekly against key business metrics.
• Deliver executive-level analyses and business cases for the CCO and CMO.
• Partner with Finance on budgeting and forecasting, turning financial goals into operational targets.
• Lead customer go-to-market planning, including capacity planning, quota setting and performance management.
• Design, build and roll out compensation plans for post-sale teams.
• Lead and develop a high-performing team of operations analysts.
• Work across functions to streamline operations and remove friction in customer-facing teams.

Skills

Leadership

SaaS Operations

AI tools usage

Data-driven decision making

Global mindset

Education

Bachelor's degree in Business, Finance, Operations, Marketing, Economics or related field

MBA

Tools

Salesforce

Tableau

Looker

Power BI

Job description

Roca Alliances represents a global SaaS client seeking a Director of Customer Operations to partner with the CCO and lead post-sale functions across account management, services, support and customer marketing. You will own operating rhythms, analytics, forecasting and planning, build scalable processes and turn data into decisions, guiding a small team of analysts in a truly AI-first environment.

This permanent role requires 10+ years in SaaS operations and a track record of driving revenue