Lead - Payroll

Sutherland; Bogotá ciudad; Presencial; COP 90.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

Sutherland is seeking a Lead Payroll in Bogotá to manage end-to-end payroll cycles, ensure 100% accuracy, and handle off-cycle payrolls within a compliant framework. You will monitor regulatory changes and coordinate audits while leading escalation resolution and process improvements.

The role requires 5–7 years in payroll operations, hands-on experience with ADP or SAP Payroll, and strong knowledge of Colombian payroll regulations.

Formación

• 5–7 years of progressive experience in payroll administration, payroll shared services, or payroll operations.
• Strong expertise in payroll calculations, payroll reconciliation, payroll reporting, and payroll adjustments.
• Hands-on experience with enterprise payroll systems such as ADP, SAP Payroll, or similar platforms.
• Solid knowledge of payroll compliance, tax regulations, and payroll audit readiness.
• Experience managing payroll escalations, employee payroll disputes, and high-volume payroll support.
• Leadership exposure: guiding payroll analysts or supporting payroll team operations.
• Bachelor’s degree in Finance, HR, Accounting, or related field.

Responsabilidades

• Manage complete payroll cycles for assigned population.
• Review payroll outputs and ensure 100% accuracy.
• Handle off-cycle payrolls and adjustments.
• Ensure compliance with Colombia payroll laws and statutory regulations.
• Prepare audit documentation and support audits.
• Monitor changes in payroll regulations.
• Handle complex payroll discrepancies and root cause analysis.
• Validate system integrations and data flow.
• Identify system issues and coordinate fixes.
• Drive standardization of payroll processes and support automation initiatives.

Conocimientos

Payroll experience

Payroll calculations

Payroll reconciliation

Payroll reporting

Payroll adjustments

Tax regulations knowledge

Escalation handling

Leadership exposure

Educación

Bachelor’s degree in Finance, HR, Accounting, or related field

Herramientas

ADP Payroll

SAP Payroll

Descripción del empleo

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For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.

Role Overview

As a Lead Payroll, you will act as a on payroll operations, handling complex payroll scenarios, ensuring compliance, and driving process improvements.

Key Responsibilities

1. End-to-End Payroll Execution

• Manage complete payroll cycles for assigned population
• Review payroll outputs and ensure 100% accuracy
• Handle off-cycle payrolls and adjustments

2. Compliance & Audit

• Ensure compliance with Colombia payroll laws and statutory regulations
• Prepare audit documentation and support audits
• Monitor changes in payroll regulations

3. Escalation & Issue Resolution (Tier 2/3)

• Handle complex payroll discrepancies
• Perform root cause analysis (RCA)
• Ensure permanent resolution of recurring issues

4. Systems & Data Management

• Validate system integrations and data flow
• Identify system issues and coordinate fixes

5. Process Optimization

• Drive standardization of payroll processes
• Support automation initiatives
• Train L1/L2 team members

Qualifications & Skills

• Experience: 5–7 years of progressive experience in payroll administration, payroll shared services, or payroll operations.
• Technical Mastery: Strong expertise in payroll calculations, payroll reconciliation, payroll reporting, and payroll adjustments.
• System Expertise: Hands-on experience with enterprise payroll systems such as ADP, SAP Payroll, or similar platforms.
• Compliance Knowledge: Strong understanding of payroll compliance requirements, tax regulations, and payroll audit readiness.
• Case Management: Experience managing payroll escalations, employee payroll disputes, and high-volume payroll support requests.
• Leadership Exposure: Experience guiding payroll analysts or supporting payroll team operations.
• Education: Bachelor’s degree in Finance, HR, Accounting, or related field.

Core Competencies

• Accuracy & Compliance: Maintains high standards of payroll accuracy while ensuring payroll calculations and deductions comply with regulatory requirements and internal payroll policies.
• Analytical Problem Solving: Ability to analyze payroll data, reconcile discrepancies between HRIS and payroll systems, and implement corrective actions.
• Operational Efficiency: Focuses on improving payroll workflows and reducing operational inefficiencies through improved processes and system utilization.
• Cross-Functional Collaboration: Works closely with HRIS, Compensation & Benefits, HR Operations, and Finance teams to ensure seamless payroll data management.
• Escalation Management: Handles complex payroll issues and employee payroll escalations, ensuring timely and effective resolution.
• Team Guidance: Provides operational support and guidance to payroll analysts and senior analysts to maintain payroll processing quality.
• Data Governance: Ensures payroll data accuracy, documentation completeness, and compliance with payroll governance standards.

ion will be kept confidential according to EEO guidelines.